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Know your consumer rights when you shop this Father’s Day

returning fathers day giftsIt’s that time of year again – facing the dilemma of what to buy Dad for Father’s Day.

Many of us rack our brains trying to think of what to get – something he really wants, something he wouldn’t get for himself or something he doesn’t already have. While you’re shopping, it’s easy to forget about your rights if the present you choose isn’t quite right, or if something goes wrong. Here are some tips to help you remember your rights when you go shopping for Father’s Day.

Consumer rights are set out in the Australian Consumer Law (ACL), which applies in all Australian states. Your rights under the Australian Consumer Law are in addition to any manufacturer’s warranty that comes with a product.

  • Make sure you keep the receipt in case you (or Dad) needs it. Someone who receives a product as a gift has the same rights as the purchaser, but must be able to prove where the gift was purchased.
  • If you buy a gift and it’s faulty, doesn’t do what it was meant to do or doesn’t match the description or sample you saw, the first thing to do is contact the store. Depending on the circumstances, you may be entitled to a refund, replacement or repair.
  • Consumer rights also apply to services. For instance, if you have bought Dad a car-detailing package for Father’s Day, the provider must meet certain standards, including performing the work with due care and skill.
  • Before you buy anything, make sure you check the store’s refund policy. A business does not have to give a refund or exchange if your Dad doesn’t like what you’ve got him; but if their store policy is to offer a refund or credit note for change-of-mind purchases, they must abide by that policy.

Download Consumer Affairs Victoria’s handy (and free) MyShopRights app, available for Android and iPhone – it provides instant advice on your refund, warranty and lay-by rights. MyShopRights can also store photos of receipts and set reminders for your gift-vouchers, lay-bys and warranties.

Image credit: rojoimages/123RF Stock Photo

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