Useful? Share it!

Know your consumer rights this Mother’s Day

Consumer Rights - Mothers DayIt’s that time of the year again, and hopefully you’re being showered in love and kisses.

If your child has opted to buy you a gift instead of making breakfast in bed this Mother’s Day, knowing your consumer rights can be useful.

Consumer rights are set out in the Australian Consumer Law – and they’re the same, no matter which state or territory you live in.

These rights are in ADDITION to any warranty that comes with a product.

Here are some things to remember this Mother’s Day:

  • If a gift you receive is faulty, doesn’t do what it was meant to do or doesn’t match the description, the first thing to do is contact the store. Depending on the circumstances, you may be entitled to a refund, replacement or repair.
  • You have the same refund or return rights as the person who bought the gift for you, as long as you can show proof of purchase (a receipt, credit card statement or other evidence).
  • However, if you simply don’t like the gift, the store doesn’t have to offer a refund, exchange or credit note – unless the store’s policy is to offer these things when a customer changes their mind.
  • If you receive a gift card or voucher for Mother’s Day, take note of the expiration date. Businesses are not obliged to honour gift cards after they have expired.
  • Gift cards can be difficult to replace if lost or stolen. Treat a gift card as you would cash – keep it safe and don’t forget that you have it.

Download Consumer Affairs Victoria’s handy (and free) MyShopRights app, available for Android and iPhone.

MyShopRights provides instant advice on your refund, warranty and lay-by rights. It can also store photos of receipts, and set reminders for your gift-cards, lay-bys and warranties.

Photo: pressmaster/123RF Stock Photo

Post your comment

Comment Guidelines : Play nice! We welcome opinions, discussion and compliments. Especially compliments. But remember: the person on the other side of the computer screen is someone's mum, brother, nan or highly intelligent but opinionated cat. We don't tolerate nastiness or bullying. We'll delete disrespectful comments and any replies to them. more

Your email address will not be published. Required fields are marked *

If you have a Gravatar, it will appear next to your comments. Read more about Gravatars here

*

Prove you're human ... *

FEATURED SUPPORTER
House Call DoctorHouse Call Doctor can provide an urgent after-hours visit to you and your family, when urgent medical situations arise ...
FORUMS - chatting now ...
Amazing August TTCConception & Fertility General Chat
Mummy wardrobe overhallGeneral Parenting Tips, Advice & Chat
We're up ship creek!Family Finances
IVF babies due March/April/May 2018pregnancy and babies through IVF
When to tell work & foetus developmentConception & Fertility General Chat
I am... #20General Chat
REVIEWS
"Made bed time less anxious"
by Meld85
My Little Heart Whisbear - the Humming Bear reviews ›
"Wonderful natural Aussie made product!"
by Mrstwr
Baby U Goat Milk Moisturiser reviews ›
"Replaced good quality with cheap tight nappies"
by Kris
Coles Comfy Bots Nappies reviews ›
back to top