Claiming PPL via paper-based form - not online.

[Lilac Blue]

Has anyone ever made a claim for Paid Parental Leave via the paper-based form, instead of online through MyGov? Can I ask please how long did it take to approve, and how were you notified as to whether your claim was accepted or not?

I put in a claim about two weeks ago and have heard nothing back yet. I'm not sure if this is normal or not.

Thanks for any advice you can offer

[Myztik]

How did you lodge it? Mail or at an office?

I’d call and just check if it has been received yet. Sometimes paper claims if not scanned properly don’t trigger a work item for the processing team.

[Lilac Blue]

How did you lodge it? Mail or at an office?

I’d call and just check if it has been received yet. Sometimes paper claims if not scanned properly don’t trigger a work item for the processing team.

I sent it via Express Post to the address quoted on the form.

The tracking information says it was delivered two days after posting which was just over two weeks ago...

[Myztik]

It can take a few weeks to be processed but they should send updates on myGov. Calling won’t hurt to reassure you that it’s been received.