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  1. #11
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    I think any restaurant/cafe should "try " have basic options available for allergies/dietary requirements but only enough that they can physically and financially handle , having a variety of friends and family who are vegan, kosher, celiac , gluten intolerant and the worst raw vegan it's really hard finding cafes/restaurants to eat at to appease everyone but I think if you have a specific requirement and are that fussy then go find a restaurant that specialises in your kind of food as it's near impossible for any restaurant to cater for everyone

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  3. #12
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    I am vegan and a cook, so can weigh in on this.

    Personally, I don't think there's any onus on an establishment to try and cater to everyone. Sure, it's disappointing when you go somewhere and can't find anything on the menu to suit your needs. But after 12 years as a cook I can assure you there is no possible way to please everyone! I have eaten a lifetime supply of steamed vegies and garden salads when out (mostly in pubs) and whatever, it's my choice both to be vegan and eat out so if that's all I can eat then that's all I can eat. I just plan ahead.

    Obviously allergies are not a choice and as I don't have any, I'm not going to pretend I know what it's like. But it's still a choice and a privilege to eat out. I am well aware that I am jaded though after being on the receiving end of absolute hideous displays of entitlement over the years. A lot of people seem to have the mentality that eating out is a basic human right and if there isn't something on our menu to suit them they have every right to treat us like we are criminals! Much like the horrid, entitled woman mentioned in the OP. It is not hard to call ahead (or these days just check online) and ask what a place can provide for your needs.

    I work in a vegan cafe and we have plenty of gluten free and nut free options and obviously, everything is dairy free. We still have people complaining every day, questioning why we have some things available and not others, asking us to create things they feel like eating that aren't on our menu etc etc ETC. Yes, it's good to be able to please a lot of people but impossible to please all or even most, so you just have to do what makes sense for your business. Soooooo much goes on behind the scenes in food service. The pay is awful and people treat you like sh!t and to top it off it is hard work!

    If that woman came into our place and truly said all those things, we would probably simply say "looks like we're not going to be able to please you, maybe another establishment would suit you better". I love my job and love cooking but am studying for another career as I cannot handle the entitlement anymore, it's really heartbreaking.

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  5. #13
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    I dont think any place *has* to cater to anything. It's nice if they do and they'll lose out on money if they dont but that's up to them. Obviously they need to be able to guarantee a safe experience and be mindful of allergies when told about them but really, if all they want to serve is meat, than the vegetarian needs to find an alternative.

    Enough people demanding alternatives and there's a business there. We have a couple of little cafes in my regional town doing very well because they have tapped into the niche market.

  6. #14
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    I have a pineapple allergy. A lovely swollen mouth, tongue and throat/not breathing, pre-anaphylactic allergy to it. I know to just not order any juices when out. If it's something like a burger joint and they have pineapple on burgers, I don't even want to inconvenience the staff by ordering a plain burger, as they would still have to clean everything down properly if there had been pineapple on it before, so I tend to order something prepackaged like a pie instead.
    I don't know how that lady could go in there being so rude and entitled. If you didn't like it, go the eff somewhere else. They probably don't want your business anyways. Does she also get cranky when she goes into McDonalds and they can't serve her, or if she goes into an ice creamery? Not every single place is responsible for catering to every single little thing.

  7. #15
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    Default How accommodating should restaurants / cafes be when it comes to allergies an...

    I think more than ever before, *most* cafes and restaurants are pretty good at accommodating the myriad of dietary preferences and food allergies etc.

    So to be as rude and entitled as the woman in the OP was regarding quite a restrictive diet and in a regional cafe is a bit rich. If I was in that woman's shoes I would have phoned ahead and asked what vegan options (besides salads) they could do, as this would have at the very least given the Chefs a head's up and given me the option to eat there or not.

    My suburb actually has a vegan restaurant and I wouldn't go in there asking what they could do for me (being a non-vegan) and expect meat or dairy dishes made up for me. I would go in with the expectation that the menu would have vegan items and I either eat those or work around them.

    I would think that *majority* of vegans would anticipate that their diets may not be able to be accommodated everywhere, and if that's the case not be shocked and appalled if all the cafe can offer is vegies or salad.

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  9. #16
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    My SIL has allergies, so we check out menus online and eat at places that can accomodate for her. She tends to stick to a plain steak and chips...so it's easy enough to find somewhere, but it would be ridiculous for us to go to a Thai or Indian restaurant and expect her to be able to eat there when she's allergic to a whole range of diffetent spices.

  10. #17
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    I'm Muslim so eat halal. That's my choice. I don't expect any cafe/ restaurant to accommodate me; sure it's nice if they can and if so I will continue to give them my business but if I arrange to go out with friends and they choose a place that doesn't serve halal food I'll see if there's any seafood/ vegetarian on the menu and if not I'll have a salad and get over it.

    This woman sounds spoilt and arrogant.

    In this day and age with the internet how hard is it to check a menu out online or call ahead to see if a venue can accommodate your dietary restrictions. And if they can't it's not the end of the world, go somewhere else or eat a salad and have a meal when you get home. What is this world coming to?! Some people will find a way to whinge and whine about everything

    Kudos to the waitress, she handled herself a lot better than I would have.

  11. #18
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    I think restaurants/cafes should accommodate allergies (have at least one option for the most common allergies) but they shouldn't have to accommodate preference. That's the consumers job by selecting a restaurant/cafe that serves something they know they would want to eat.

  12. #19
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    Wow, that customer sounds like a royal biatch. The cafe went above and beyond to create a dish that would of been suitable and for her. Not there problem if she has a very list of what she will eat. Wonder what kind of dish she was expecting?


 

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