So I've taken it back, she flat out refused to believe the blue colouring was from the blue acid free paper, despite it being the exact same colour. She basically implied I didn't know what I was talking about.
She handled my dress as if it was a rag, instead of hanging it up until she was ready to clean it, She bundled it in a ball and dumped it on top of some wires baskets...
I do not feel confident leaving it there at all, she has said they will try and clean again at no charge but it will only be after Easter. 😢
She said the stains won't come out of the silk. I don't know what to do or what to believe anymore
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07-03-2016 15:10 #11
Wedding dress dry cleaning help/advice
Last edited by SAgirl; 07-03-2016 at 16:08.
07-03-2016 15:42 #12
Have you just gone to a normal dry cleaner? Some specialise in wedding dresses. Sounds like they don't know what they are doing and I'd be pretty upset too. I'm bad - we're coming up to 9 years and I still haven't had mine cleaned! It's hanging up in its bag in my wardrobe LOL.
07-03-2016 17:00 #13
They were recommended to me and even now when I've asked people on Facebook who I should take it to, they have recommended this place. I haven't named and shamed as that's just not me. So the people recommending them don't know that my bad experience is with them.
They have been established many years and have a good reputation, that's why I originally took it to them
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