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  1. #11
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    Nope. I signed up for a free one month trial of pic monkey in March for a Tafe assignment. Every month I see that payment come out I think to myself 'man, I really need to cancel that' but I'm not about to email them and ask for a refund. This has just reminded me that I really should do it.

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  3. #12
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    Default Do I Give a Refund or Not?

    Definitely not. We got a 'free' trial of Stan a while back. The day before it ran out we had it in both our calendars to cancel if we didn't like it.

    You aren't responsible for babysitting customers. I understand making some allowances, but this is a bridge too far.

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    Summer  (17-11-2015)

  5. #13
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    Agree with @Mod-Nomsie.

    She's full of sh*t Luv & is trying to pull the wool over your eyes. She knows full well...it's on her monthly bank statements after all!!

    The onus is/was on her to seek a refund within the timeframe specified as per your terms & conditions. She didn't so now she has to wear the consequences.

    Tough luck for her!! You're far too nice for your own good!! It's business Luv & you need to seperate your emotions from it ok???xoxo

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  7. #14
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    I'd say she's just trying it on and hoping you'll cave. Tell her a firm bit polite no and move on. There's no possible way she has any sort of leg to stand on and so you have a clear conscience x

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    Summer  (17-11-2015)

  9. #15
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    No refund! Send a polite but firm email stating the clause she agreed to when she signed up telling her how & when she could opt out. You owe her nothing!

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    Summer  (17-11-2015)

  11. #16
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    I'm with everyone else, no refund.

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    Summer  (17-11-2015)

  13. #17
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    I agree with everyone else, no refund. Surely she would have noticed the money being paid every couple of months? A polite e-mail explaining why/declining refund should be fine

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    Summer  (17-11-2015)

  15. #18
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    Well I guess everyone is in agreement! I just need to pull up my Big Girl pants and write a nice diplomatic email that refunds are not given after that length of time. I'll quote the agreement which is a great idea. I hate doing this! But yes, after 12 monthly emails and four payments of about $100 each you would think she would notice! Thanks so much everyone!

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  17. #19
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    No way would I refund.

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    Summer  (17-11-2015)

  19. #20
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    Dear {lying lady}

    I draw your attention to *these* terms and conditions that are clearly set out in the original subscription agreement.

    However, I do understand that people can become overwhelmed and overlook cancellation, which is why I attempt to be reasonable in these situations.

    I will be happy to refund your money, if you are able to provide screenshots of your email inbox to demonstrate that the monthly emails sent my business were a) unopened or b) somehow diverted to a junk mail inbox, and evidence that you have not received or examined your financial records for the past year.

    You will understand that there are unscrupulous and dishonest people out there that attempt to access my entire, valuable product for $1, or that are unable to accept responsibility for not adhering to the terms and conditions regarding cancellation.

    I look forward to hearing from you soon.

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