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  1. #1
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    Default Would you ask for a refund/replacement?

    I've been buying small beef roasts lately from Coles (the marinated ones).

    I bought one the other day and popped it in the slow cooker earlier today. I thought it was a little odd that it had a few strings around it (like lamb sometimes does) but I snipped them off and popped it in.

    Dinner time rolls around and I start carving it up and it becomes obvious it's a lamb roast (it's really fatty actually).

    I really don't care for lamb. My DH will eat some later on though.

    I still have the docket - would you go back in to Coles and see if they'll give you a beef roast to replace it? I don't want a refund, I'd just be happy with a beef roast of a close value.

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    Yep, I would return it

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    No, but that's only because I'm too lazy to return it.

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    If I was sure the label said beef roast and I still had the proof, then yes I would return it.

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    Quote Originally Posted by Happymum2 View Post
    If I was sure the label said beef roast and I still had the proof, then yes I would return it.
    Yep, even the docket shows a beef roast!

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    Happymum2  (20-06-2015)

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    ~Marigold~ is offline You make me happy, when skies are grey
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    I love lamb, so I'd be stoked But, it definitely should be what the label says it is, that's really odd. I'd say something.

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    yes I absolutely would. I've returned quite a few things to Coles as I've brought them home and found them open/leaking or blatantly off before expiry. they're really good about giving refunds. I even got a refund once plus my choice of an alternative product for free. it's a pain in the butt having to trek back to return it but you've paid for a product, if it's not up to scratch I believe it's fair to speak up.

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    DT75  (20-06-2015)

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    Yes - please do, mixing up labels on food is really bad, especially if it's an item that people can be allergic to, they need to know in case the whole lot was labelled wrong and so they can figure out what went wrong - especially if the meat was contaminated they legally need to know so they can trace it back to the source

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    ~Marigold~  (20-06-2015)

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    Thanks for the replies so far - I need to do a shop tomorrow so it's no hassle for me to go back to the store.

    I'll take it up with them

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    Quote Originally Posted by Elijahs Mum View Post
    Yes - please do, mixing up labels on food is really bad, especially if it's an item that people can be allergic to, they need to know in case the whole lot was labelled wrong and so they can figure out what went wrong - especially if the meat was contaminated they legally need to know so they can trace it back to the source
    This. My DD has allergies and a mistake like this could have serious consequences.


 

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