What was/is you experience... Looking at switching but don't know much about them...
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29-05-2015 16:36 #1
Has anyone used ING as their bank?
29-05-2015 16:42 #2
We switched recently and have found them to be excellent. Good customer service over the phone, no ATM fees and 2% back on Paywave. Plus there's a comparatively good interest rate on the savings accounts. Only downside is that there are no branches - not an issue for us, but if you like face-to-face service they might not be for you.
29-05-2015 16:42 #3
I love ING. I have had a everyday orange account with them for 5 years and a savings maximiser for about 4 years.
It's all online, so no branch to go into. I don't pay account fees and I am pretty sure if you use an ATM and withdraw more than $40 they'll refund the ATM fee. At least they used to, it's my bills account so I don't use an ATM often.
29-05-2015 16:48 #4
The no branch thing is fine with me but DH is trying to get his head around it... Have you used Australia post outlets to do banking? Say if you have a cheque you need to bank?
29-05-2015 17:14 #5Senior Member
- Join Date
- Jun 2008
My home loan has been with ING for 13 years, never had a problem. I rarely go into a bank branch anyway so no branch doesn't bother me and their phone service is good. I'd recommend them.
29-05-2015 17:17 #6
We have it now. If you put a cheque in at auspost, it takes FOREVER to clear, like 8-10 business days. I think they clear it into the auspost account and then transfer to ING to put into your account. You can post the cheque directly to them and that's apparently quicker. We haven't had many cheques for payment so we usually just pop it in at the local post office. I haven't had to get a bank cheque or anything yet, but it seems like it would be easy enough. We are overall, very happy with them.
29-05-2015 17:17 #7
I find that when someone pays directly into our account, it tends to go in overnight, which is nice!
29-05-2015 17:21 #8Senior Member
- Join Date
- May 2006
We have 4 accounts with them, I love them, can't fault them at all. You get 2% back on your purchase price if you use pay wave, plus they've just changed it so you get the entire fee back from other ATMs no matter how much you take out. Which is good, the other day one of those ATMs charged 3.50 if you weren't with them.
29-05-2015 17:25 #9Senior Member
- Join Date
- Sep 2014
Yep also love ING for the reasons already mentioned. We switched over about 2 months ago and love it - specially the savings on payWave & atm fees.
29-05-2015 17:48 #10
We had our first home loan through them and had no issues with them. The fees for us to break the loan were very reasonable too...
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