I might give the repairer until 12 tomorrow to call (that will make 2 full days) then I will get the manufacturer to kick them up the bum. The only problem is I will most likely miss out on a time slot.
I want to request a replacement at the very least Because the timeframe is ridiculous in my opinion.
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31-03-2015 20:28 #11
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31-03-2015 20:47 #12Senior Member
- Join Date
- Sep 2009
I would expect it to be looked at within 2 days. Just because you are rural you shouldn't have to wait forever.
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31-03-2015 20:54 #13
Wow Op. You are patient. I would have thrown a mumtrum by now and called the manufacturer a few weeks back. I assume you have another fridge to use in the meantime?
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31-03-2015 21:06 #14
And yeah I'm constantly doing a count to 10 and breathe in my head. Im afraid if I don't then I will totally lose it beyond all control.
31-03-2015 22:11 #15
right - so it took a month to fix your fridge last time ... it breaks again 6 days later and it is already 2 days and nobody has been out to see it? is that right?
That is not a 'reasonable time frame'.
I would be
- ringing the repairer tomorrow morning first thing and demanding that their repairer come and assess it that day. If they cannot, then you will be requiring a replacement as this problem has continued for in excess of a month now.
- if no joy - go to the place you bought it from and demand a replacement.
As the problem is the same problem from before, it was not fixed ... so the time frame does not start again - and a month without a fridge/freezer is not a 'reasonable time frame' for a repair on a warranty.
be assertive. be demanding. they will try and roll over you if they can ... so demand what you paid for.
31-03-2015 22:32 #16
Wwyd? Warranty, repairs and the timeframes
Ooh! Here's what you do!
Get @BH-KatiesMum to ring them up and pretend to be you!
31-03-2015 22:39 #17
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31-03-2015 22:57 #18
31-03-2015 23:18 #19Senior Member
- Join Date
- May 2013
Look at the Australian consumer law.
A product should be under warrenty for as long as it's expected to be fit for purpose. 2 years on a fridge when a fridge should last 10+ years means that according to the ACL you should be still covered.
I'll go into proper detail in the morning when my brain functions (I had a grumpy 4 month old last night )
31-03-2015 23:46 #20
I had a look at the warranty t&c and then spoke to the consumer protection people yesterday and they said the same thing but added it depends on what is written in the t&c of the manufacturer as to the process and the outcome. Meaning I can get one of those and i will but they can decide if it is to be repaired, refunded or replaced depending on the issue. When i asked the consumer protection people if there is a definition of timely repair or major failure he couldn't give a definition and said unless the manufacturer agrees it's an unreasonable time/repairer deems it a major failure then I would have to take it to court for a magistrate to decide. Which long term yes but short term doesn't help much.
Maybe I should drop a few words such as new unit, timely manor and the big ones.. consumer protection on my next phone call. No maybe about it actually.
Honestly this whole thing made us realise just how much we take our fridge and freezer for granted.
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