You should have asked for clarification at the time of serving. It's not the restaurants fault if you ate the wrong pizza.
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27-01-2015 16:24 #11-
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27-01-2015 16:30 #12
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27-01-2015 16:33 #13
Thanks for the responses.
The family member in question is furious and ready to go for the jugular.
I personally have my own food allergy (eggs) and there is no way I would have tucked into the pizza without questioning why the 'gluten-free' base appeared the same as the regular base.
Might try and find out what they have done about it. Eek!
27-01-2015 16:55 #14
Ok so from the perspective of someone who works in the industry:
Yes the person in question probably should have double checked as yes usually gluten free pizzas look different.
However as this was a dietary request and not just a dislike I believe the restaurant has stuffed up in a pretty big way. It is not ok to be blase(sp?) about something that could potentially make some one very sick.
Therefore I would be contacting the restaurant via email and letting them know what happened and what the consequences were.
What I do next would be based on their response.
As far as I am concerned any dietary requirement should be taken as seriously as a nut allergy. You never know how a person could be affected therefore you shouldn't take the risk.
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27-01-2015 17:02 #15
27-01-2015 17:26 #16
I think blame falls onto both sides here. Yes the staff should have clearly pointed out which was which. But your family member said they didn't know which pizza was gluten free.... yet ate it anyway knowing the effect it would have? Had they asked, and were told the wrong one, then I would say the restaurant were fully to blame.
In this particular case, a phone call to tell the chef/owner what happened and to explain the effect it had is in order. But your family member also needs to take ownership as well.
27-01-2015 19:00 #17
Did I tell the staff that I was a celiac? Was that made very clear? Or is it possible that they thought it was a lifestyle/taste preference? Unless I stressed very carefully that it was potentially disastrous for me to eat gluten then really it's pretty much my own fault if I didn't make it abundantly clear, and then didn't double check when I had my doubts.
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27-01-2015 20:18 #18
Some people are gluten intolerant and will have a bad reaction to eating it, other people order gluten free as a lifestyle choice. If you knew that gluten makes you really sick and both pizzas looked the same it would make sense to double check which is which as the kitchen can make a mistake.
27-01-2015 20:23 #19
I was thinking the same thing with allergy vs lifestyle choice
27-01-2015 20:24 #20
First I would have checked BEFORE eating, especially if they looked the same, you can't be too careful when it comes to allergies.
I would complain to the restaurant & potentially take it further.
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