+ Reply to Thread
Page 1 of 4 123 ... LastLast
Results 1 to 10 of 38
  1. #1
    Join Date
    Oct 2010
    Posts
    10,443
    Thanks
    3,294
    Thanked
    6,348
    Reviews
    1
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Awards:
    100 Posts in a week

    Default WWYD - restaurant stuff-up

    You are gluten intolerant and follow a strict gluten-free diet. As a result of avoiding gluten for many years, your tolerance of gluten is very low (in other words, you get very sick if you ingest gluten).

    When you dine out you have to be very cautious and always double check everything before ordering your meal.

    You attend a restaurant who offer the option of a gluten free pizza. You go as far as to double check the sauce doesn't have gluten in it, just to be safe. You are assured it's fine. Your companion orders a regular pizza and you go with the gluten free pizza.

    When the pizzas arrive they look the same. You are apprehensive, but your companion is of the opinion that the eatery would not make such a mistake because after all, you double checked.

    A few hours later and you are violently ill.

    How would you handle this? Just a complaint to the eatery, or would you take it further? Perhaps write a scathing online review?

    This happened to a family member of mine and I'm curious to see how others would react.

  2. #2
    Join Date
    Feb 2012
    Location
    Brisbane North
    Posts
    4,459
    Thanks
    1,581
    Thanked
    1,803
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    If they looked identical I would have asked which is the gluten free one.

  3. #3
    Join Date
    Mar 2011
    Posts
    3,228
    Thanks
    3,889
    Thanked
    1,012
    Reviews
    14
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Complain. I also would have left a review as well.

  4. #4
    Join Date
    Jun 2006
    Location
    Hobart, Tasmania
    Posts
    5,946
    Thanks
    1,973
    Thanked
    2,080
    Reviews
    16
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    Firstly, if the pizzas looked identical, and I was dubious, I would have checked at the time of being served before eating. If there was any doubt, I would have explained how ill I could get if there was a mix up and request a fresh pizza just to be sure (and a good eatery would do this no problems, for no extra cost if they couldn't be certain).

    Given that in this scenario, I seem to not have done the above, I would get in touch with the eatery (if I didn't feel comfortable doing so in person or by phone, I would opt for an email), and let them know. I'd be polite, of course, and explain the situation and my resulting health issue because of the mix up. I would also let them know, that I prefer to deal with them directly, rather than taking up anything on social media outlets, because I feel that would be unfair and I prefer to give them a chance to make up for their mistake.

    Hopefully, I'd get something in return as a 'sorry' whether it's just a sincere apology or voucher, I wouldn't care - so long as there was a polite, sincere response. However, if I got no response, or a rude response THEN I would take the issue to social media

  5. The Following 7 Users Say Thank You to Lillynix For This Useful Post:

    Apple iPhart6  (28-01-2015),atomicmama  (27-01-2015),CakeyMumma  (27-01-2015),LaDiDah  (27-01-2015),meredithgreyxxx  (27-01-2015),MissMuppet  (27-01-2015),MonsterMummy  (27-01-2015)

  6. #5
    Join Date
    Mar 2011
    Posts
    586
    Thanks
    135
    Thanked
    196
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Quote Originally Posted by Lillynix View Post
    Firstly, if the pizzas looked identical, and I was dubious, I would have checked at the time of being served before eating. If there was any doubt, I would have explained how ill I could get if there was a mix up and request a fresh pizza just to be sure (and a good eatery would do this no problems, for no extra cost if they couldn't be certain).

    Given that in this scenario, I seem to not have done the above, I would get in touch with the eatery (if I didn't feel comfortable doing so in person or by phone, I would opt for an email), and let them know. I'd be polite, of course, and explain the situation and my resulting health issue because of the mix up. I would also let them know, that I prefer to deal with them directly, rather than taking up anything on social media outlets, because I feel that would be unfair and I prefer to give them a chance to make up for their mistake.

    Hopefully, I'd get something in return as a 'sorry' whether it's just a sincere apology or voucher, I wouldn't care - so long as there was a polite, sincere response. However, if I got no response, or a rude response THEN I would take the issue to social media
    This. But as a coeliac of 18 years I would have asked the question as mistakes get made. People are human and kitchens are super busy places sometime!

  7. The Following User Says Thank You to Pmakes3 For This Useful Post:

    meredithgreyxxx  (27-01-2015)

  8. #6
    Join Date
    Jan 2011
    Location
    Adelaide
    Posts
    1,554
    Thanks
    431
    Thanked
    755
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Quote Originally Posted by GlitterFarts View Post
    If they looked identical I would have asked which is the gluten free one.
    This. Gluten free pizza usually looks fairly different to 'normal' pizza. Even so, I always double check when food gets delivered to the table to make sure it's gf.

    I would start my contacting the restaurant and see how they handle it/ respond. Unfortunately, mistakes happen in kitchens so other than a sincere apology or gift voucher, there's not much they can do.

  9. The Following User Says Thank You to Curby For This Useful Post:

    meredithgreyxxx  (27-01-2015)

  10. #7
    Join Date
    Sep 2005
    Location
    Perth
    Posts
    8,544
    Thanks
    1,351
    Thanked
    2,307
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    I would complain

  11. #8
    Join Date
    Sep 2014
    Location
    At home
    Posts
    1,396
    Thanks
    601
    Thanked
    1,398
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    If you were that worried, and knowing your reaction to gluten, you should have asked at the time.

  12. The Following 3 Users Say Thank You to heplusme For This Useful Post:

    meredithgreyxxx  (27-01-2015),NurseAnni  (28-01-2015),ThenThereWereThree  (27-01-2015)

  13. #9
    Join Date
    Mar 2011
    Posts
    7,053
    Thanks
    6,263
    Thanked
    5,481
    Reviews
    4
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    Awards:
    100 Posts in a weekBusiest Member of the Week - Most posts for the week ending 5/6/2014
    I would bring it up with the restaurant, I woyld never turn to social media unless I got no response or a rude response etc.

  14. #10
    Join Date
    Jan 2012
    Location
    Perth, Western Australia
    Posts
    1,914
    Thanks
    364
    Thanked
    1,502
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    As PP's have said, I would deal directly with the restaurant about it all.

    I once had a less than impressive meal and service at an expensive restaurant and sent an email to them outlining my complaint and saying that I'd prefer to give them an opportunity to respond to me rather than just posting a review online. The manager was very apologetic, answered my email in detail and offered a free champagne high tea for 2.

    Writing an online review will not confirm any mistake and won't get you anything.


 

Similar Threads

  1. Wwyd?
    By Full House in forum General Chat
    Replies: 155
    Last Post: 09-01-2015, 22:56
  2. Wwyd?
    By harvs in forum General Chat
    Replies: 40
    Last Post: 09-08-2014, 12:27
  3. What Melbourne restaurant would you love to go to?
    By River Song in forum General Chat
    Replies: 53
    Last Post: 15-05-2014, 09:38

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
FEATURED SUPPORTER
Wendys Music SchoolWendy’s Music School. Experience, Quality and great service! For qualifying students we will get you playing or ...
FORUMS - chatting now ...
ConfusedConception & Fertility General Chat
Situations - ok or not ok?General Parenting Tips, Advice & Chat
IVF babies due March/April/May 2017#2pregnancy and babies through IVF
What are our chances??pregnancy and babies through IVF
Miracle March TTC and Testing ChatConception & Fertility General Chat
REVIEWS
"Pigeon teats rule!"
by Alex
Pigeon PP Wide Neck reviews ›
"Wonderful natural Aussie made product!"
by Mrstwr
Baby U Goat Milk Moisturiser reviews ›
"Replaced good quality with cheap tight nappies"
by Kris
Coles Comfy Bots Nappies reviews ›