You are gluten intolerant and follow a strict gluten-free diet. As a result of avoiding gluten for many years, your tolerance of gluten is very low (in other words, you get very sick if you ingest gluten).
When you dine out you have to be very cautious and always double check everything before ordering your meal.
You attend a restaurant who offer the option of a gluten free pizza. You go as far as to double check the sauce doesn't have gluten in it, just to be safe. You are assured it's fine. Your companion orders a regular pizza and you go with the gluten free pizza.
When the pizzas arrive they look the same. You are apprehensive, but your companion is of the opinion that the eatery would not make such a mistake because after all, you double checked.
A few hours later and you are violently ill.
How would you handle this? Just a complaint to the eatery, or would you take it further? Perhaps write a scathing online review?
This happened to a family member of mine and I'm curious to see how others would react.
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27-01-2015 14:51 #1
WWYD - restaurant stuff-up
27-01-2015 14:54 #2Senior Member
- Join Date
- Feb 2012
- Brisbane North
If they looked identical I would have asked which is the gluten free one.
27-01-2015 14:57 #3
Complain. I also would have left a review as well.
27-01-2015 15:08 #4
Firstly, if the pizzas looked identical, and I was dubious, I would have checked at the time of being served before eating. If there was any doubt, I would have explained how ill I could get if there was a mix up and request a fresh pizza just to be sure (and a good eatery would do this no problems, for no extra cost if they couldn't be certain).
Given that in this scenario, I seem to not have done the above, I would get in touch with the eatery (if I didn't feel comfortable doing so in person or by phone, I would opt for an email), and let them know. I'd be polite, of course, and explain the situation and my resulting health issue because of the mix up. I would also let them know, that I prefer to deal with them directly, rather than taking up anything on social media outlets, because I feel that would be unfair and I prefer to give them a chance to make up for their mistake.
Hopefully, I'd get something in return as a 'sorry' whether it's just a sincere apology or voucher, I wouldn't care - so long as there was a polite, sincere response. However, if I got no response, or a rude response THEN I would take the issue to social media
27-01-2015 15:14 #5Senior Member
- Join Date
- Mar 2011
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27-01-2015 15:29 #6
I would start my contacting the restaurant and see how they handle it/ respond. Unfortunately, mistakes happen in kitchens so other than a sincere apology or gift voucher, there's not much they can do.
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27-01-2015 15:31 #7Senior Member
- Join Date
- Sep 2005
I would complain
27-01-2015 15:48 #8
If you were that worried, and knowing your reaction to gluten, you should have asked at the time.
27-01-2015 15:56 #9
I would bring it up with the restaurant, I woyld never turn to social media unless I got no response or a rude response etc.
27-01-2015 16:01 #10
As PP's have said, I would deal directly with the restaurant about it all.
I once had a less than impressive meal and service at an expensive restaurant and sent an email to them outlining my complaint and saying that I'd prefer to give them an opportunity to respond to me rather than just posting a review online. The manager was very apologetic, answered my email in detail and offered a free champagne high tea for 2.
Writing an online review will not confirm any mistake and won't get you anything.
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