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  1. #1
    TheGooch's Avatar
    TheGooch is offline Winner 2014 - Newbie of the Year
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    Default WWYD - to pay or not to pay

    I always like Vicpark's WWYD threads and when this happened to me in the last week I knew I wanted to do a thread on it to see what others would have done.

    You buy your DF a shirt and some jeans for Christmas.
    DF tries them on. Jeans too big so you go back to the shop, receipt in hand to exchange them a few days after Christmas.
    DF comes back out to the car to tell you the store has kept the jeans and wants you to pay for the shirt because they noticed on the eftpos receipt that it said "declined".
    You go into the store, they show you the receipt and want you to pay.
    You decline saying you want to check your own bank statement first - because you're not sure they didn't run the card twice if it declined and didn't staple the right receipt or something.
    They ask for your name and details. You refuse saying again you want to check your own records.
    The salesperson gets snarky and says "well I guess you've just scored a free shirt".
    You point out there's no need for the attitude and that they only know this is an issue because you came back to exchange and if you were deliberately deceitful you would have unstapled the eftpos receipt from the register receipt before going into the store so clearly you hadn't realised.
    You also point out that it's their error for not checking the transaction was approved.

    Anyway, they keep the jeans. You have the shirt at home.
    You go home, check your records and sure enough, there's no charge from that store. You didn't pay for the clothes.
    What would you do?

    A) go back and pay for the clothes and get DF's jeans back in the right size

    B) don't go back. Keep the shirt and get DF's jeans somewhere else because they were rude as eff considering they weren't paying attention when this happened

    D) keep the shirt and don't bother replacing DF's jeans. He got enough stuff anyway.

    C) something else entirely

    And what do you think I did?

  2. #2
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    I think you did A. I would do B.

  3. #3
    BH-KatiesMum's Avatar
    BH-KatiesMum is offline Community Manager
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    I would go back, pay for the clothes and get the jeans in the right size - then complain to the management about the crappy attitude.

    (and thats what I think you did )

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    I would go with B

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    I would do a. Irrespective of their crappy attitude, you don't own the jeans , you haven't paid for them and to just keep them would be stealing.

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    I would do B...

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    Honestly..... D

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    As someone who was a retail manager, i would expect most staff probably be more confused and reluctant to take your payment anyway to cover themselves! Id just drop it.

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    I am tossing up between A and B.....probably B though I think.

    I think you did B

  12. #10
    Gothel's Avatar
    Gothel is offline Skip the drama, stay with Mama!
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    Because of the snarky salesperson saying "I guess you scored a free shirt" i would take the shirt back just to prove a point and to prove them wrong. I would also talk to the manager about their staff's attitude, and tell them you will be shipping elsewhere from now on. Tbh it would cheese me off every time I looked at the shirt, i wouldn't want it because it would remind me of am unpleasant situation


 

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