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  1. #1
    SpecialPatrolGroup's Avatar
    SpecialPatrolGroup is offline T-rex is cranky until she gets her coffee.
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    Default Emailing daycare

    My DD's daycare centre has a new director. I have not yet met her but since she started a couple of weeks ago I have had occasion to send 2 emails to the centre (1 to advise when I would be in as a parent helper, 1 to advise of upcoming holiday that my DD would be absent). I have not actually had any acknowledgement that these emails have been received. The previous directors have always replied with "no worries" etc if it was nothing that actually required a reply. This lack of acknowledgement really annoys me. Am I overreacting?

  2. #2
    BH-KatiesMum's Avatar
    BH-KatiesMum is online now Community Manager
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    no - its just polite to respond to acknowledge that you have received the email.

    Maybe next time, add a read receipt?

  3. #3
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    SpecialPatrolGroup is offline T-rex is cranky until she gets her coffee.
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    Quote Originally Posted by BH-KatiesMum View Post
    no - its just polite to respond to acknowledge that you have received the email.

    Maybe next time, add a read receipt?
    A read receipt. I hadn't thought of that.

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    What is a read receipt? How do they work?

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    They don't work outside our organisation so I'd not wait for that confirmation either unfortunately. Perhaps you need to call and ask for confirmation that it's been actioned?

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    My daycare is a bit hopeless at replying too. I'm very happy with the centre, but that's the one thing that they're a bit slack with and I generally have to ask for a reply if I want one (like I'll write "Can you please confirm that you've got this?")

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    At my centre we always make sure we reply even with a thankyou or no problem etc! Just common courtesy I thought


 

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