About a month ago a car stopped suddenly infront of me and I of course ran up the back of it. More damage was done to my car than hers, but she of course has taken advantage of the fact that legally I am the one at fault and so she is claiming it through insurance. Not something I would have done had the roles been reversed, but hey. Can't fault her for that.
I was sent one quote via her insurance company for a repair, at a notorious panel shop in my town that quotes higher for insurance jobs. I emailed back straight away asking for another two quotes.
I have again been sent the same quote. Am I not within my rights to request she gets three quotes and then choose the best of the three? That is what my insurance broker has told me?
BTW we have decided not to use our insurance to pay for it, because the excess is $500 and the quote was $630 or so. I wanted the other quotes to see if it could be bought down any further.
I just got off the phone to a very rude man at her insurance company who kept talking over the top of me when I was just enquiring whether or not she had gone to anyone else for a quote, and if she had could I please be sent them.
Can someone please help? Is she required, in Vic, to get three repair quotes or not?
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18-06-2014 11:05 #1
Insurance Quotes for Vehicle Repairs- legal obligation?
18-06-2014 11:08 #2
And yes. I'm mad. Fuming! Terrible customer service. I don't care if I'm not their customer- after the way he talked to me I never will be!
18-06-2014 11:10 #3
Someone just ran up the back of my Dh's car.. She was playing on her phone.. Our insurance company always gets three quotes however the insurance assessor found that our car was a ride off - so in the end we didn't have to get quotes at all.. We are with AAMI
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18-06-2014 11:19 #4
I used to work in insurance and we were required to only provide 1 quote. It would be different if she was doing it privately.
It could vary between states or insurance companies though, this was in qld
18-06-2014 11:19 #5
Thanks. Her car had a tiny dent in the back bumper so it definitely won't be a write off!
18-06-2014 11:20 #6
18-06-2014 11:26 #7
Dammit I finally found a website that says there is no such law anymore. I have no rights because she was in front of me and stopped and I hit her. She gets one quote and that's it.
Life can't get any better this week.
18-06-2014 12:33 #8
Sorry the news wasn't so great :-(
18-06-2014 12:38 #9
18-06-2014 12:51 #10
That sucks Noms I know that our insurance company always gets three quotes.
It's not right when businesses have a monopoly on small town business, especially when it's something like insurance quotes.
I think you've had your fair share of bad luck of late, so I really hope positive and better things will come to you soon.
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