Basically they are shocking at working the payments and for the second time they have over charged us. The first time it happened, after fighting it (calmly) with them they finally admitted it and instead of paying us back they just took it off the next payment. Well the forgot to and finally did that a few payments down the track. That was fine. Even though it meant we were about $150 short, we stayed polite about it and understood mistakes get made.
Now this time they have over charged us $50. DH called them up, he did all his maths- printed out our bank statements and had it all worked out where we were over charged, and the manager refused to listen and kept telling him it was done correctly and kept talking over him. Then after aaages of them discussing it heatedly on the phone, the manager started saying the payment was from back in October... we hadn't been charged for a holiday day or something. She didn't give dates.... DH asked and she changed the subject apparently. We had a new agreement written up in January with them, then all of a sudden this extra payment gets taken out again without discussing it with us first.
He ended up getting so upset and telling her very angrily to keep the damn money as its clear she isn't going to admit they stuffed up again so we'll just have to go without.
He then spoke to the area manager about it, who claims they will follow it up but in all honesty, i wish it doesn't have to come to this. Now i feel uneasy about going there again and sending DS. We let so much go - we don't complaint when DS's clothing goes missing (flash jumpers etc have never made it home after hm being there and never been found. Im thinking they get packed in other kids bags) and there are a few other things that annoy us, but we don't complain. But its hard being over charged again and now this time we have to suck it up. The first time the over charge happened it was done by someone filling in for the manager, so they were quick to admit fault because they were new to that job. But the manager is clearly a different ball game and if she stuffs up she will argue it over and over until you give up and if need be, go else where.
Has anyone else here gotten into an argument with their childcare center and everything still was ok afterwards? Or are we best to just find a new place?
I am wanting to as we pay an arm and a leg already as it is without being ripped off $50. May not seem much but its really annoying us. We have bills coming out of our ears right now.
I just feel flat about the whole thing. And uneasy about seeing the manager after DH told her off over the phone. He had every right to do so, as she was acting like a biatch. But still.. now its awkward and i feel uneasy about leaving my DS there now.
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14-04-2014 20:40 #1
DH got into a big argument with our childcare center manager.
Last edited by Serenity Love; 14-04-2014 at 20:44.
14-04-2014 20:45 #2Senior Member
- Join Date
- Oct 2010
Tough situation... To me it wouldn't so much be about the money (although that would really annoy me!) but more so the managers attitude and I would just be concerned about this person being a role model for my child... Even though she may not be in your little ones room, her attitude is likely to be reflected throughout the centre and I'm not sure is want that type of person influencing my child, directly or indirectly... Sorry, not an overly helpful post but maybe just something else to think about...
14-04-2014 20:51 #3
14-04-2014 20:57 #4
If I wasn't 100% happy with my daycare I would be moving to another. I think you need to have 100% trust in your choice of daycare.
With any daycare though I make sure I only send him in cheap kmart clothes so it doesn't really matter if they go missing. I understand it is difficult for carers to keep track of every kids clothing.
14-04-2014 21:02 #5
Yes I had a big issue with our centre a few years ago. We have to pay two weeks in advance and then I pay weekly to always keep it in advance. Imagine my horror when I got a bill for over $1000 for unpaid fees. I always pay by bpay so I downloaded our statements into excel and reconciled against what statements I had (they were terrible at sending them too).
It took weeks to sort out but it turned out they had allocated it wrong, they said they had put it against another child's account and in order to rectify they had to put a different initial for my DDs middle name - honestly was a pack of lies as she was the only one with that first name or last name.
I hope you can sort it out, our centre finally has sorted out there issues.
14-04-2014 21:03 #6-
- Join Date
- Mar 2013
SO many times DDs preschool has failed to add our deposits to the account (I refuse to go direct debit with the m for this very reason) & I've argued with them many times about it. Things are always fine afterwards.
Just remember, they are a business, you are the customer.
14-04-2014 21:05 #7
14-04-2014 21:08 #8
You're right, we're the customer. Its up to them to be nice to me when i go there and i guess if they're not, we'll go elsewhere.
I just hope DS doesn't get victimized now. I don't think there is any way i will know either as im not there ... He's only 2.
14-04-2014 21:11 #9
Yep was a nightmare, I can honestly say I lost sleep over it. They too pressured me to direct debit saying that I must have been forgetting payments (was satisfying to prove that one wrong too!). I will never ever allow direct debit from them.
14-04-2014 21:14 #10
you can change the direct debit. Talk to your bank and cancel the authority for them to take the money out.
Then just pay by cheque.
it is so stressful.
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