Thanks, she is very new employee and doesn't have a work email address yet. I guess the job is different in that she doesn't have regular shifts yet...she will secure regular shifts through attending the client meetings I was asking her about. She's in a professional job that is casual hours at this stage but not just check out work iykwim?
In her staff training I did discuss that she would need to keep an eye out for emails and I only sent the text because I thought that she may not have been checking her email regularly.
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11-01-2014 10:20 #11
11-01-2014 10:34 #12Senior Member
- Join Date
- Jun 2009
I don't think it's a big deal to look at an email during personal hours. It's just an email.
What I would suggest is that next time (or in a follow up email) state that:
'here's this years roster. Please review and advise if it is not preferable. Any requests for changes must be submitted within 2 weeks (add the date). Please note all changes may not be possible to organize.
Changes requested after this date will not be actioned, or will be up to individuals themselves to organize shift swaps'.
That's what would happen at my work.
Anyways just a suggestion.
11-01-2014 10:38 #13
Thanks misho! That's a great idea.
11-01-2014 11:39 #14
agree with misho
I dont think it is at all unreasonable to expect her to check her emails or call you to arrange working hours. How else are you supposed to arrange her shifts other than contacting her at home?
I would call her though, not just email or text, and give her a response time (so "hi x, I have emailed you the draft roster. Can you please have a look and confirm your availability. I need to know by x date. Thanks"
If she wants you to be flexible and to schedule her work around another job, she needs to work with you to do that.
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11-01-2014 12:41 #15
11-01-2014 12:54 #16
If it was in relation to her next shift then yes I would expect her to have responded and prob be a bit put out that she doesn't appear to really care about the job (whether that is true in reality or not of course).
I think it's completely reasonable to send an email like that and expect her to check and respond. It's about her upcoming shifts and given the amount of info discussing it all over the phone wouldn't be possible. It's just part of professional life. And not everyone has work email of course.
I would have called rather than a follow up text though, but would let her know that you will be sending the info via email in future and it's her responsibility to check it. Agree that you need to put a timeframe for them to respond.
Hope you get it sorted out.
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