I think if its over a certain amount it's store credit.
My aunty sent me a lovely hungry caterpillar outfit for dd when she was born, target brand. Only prob was, the size was "up to 4kg", and dd was born bigger than 4kg- she never would have for in it. I procrastinated about it for a few weeks, then decided to see of I could return it.
I explained to the cashier at my target (country) that my aunt lives in Canberra etc and that it was too small for dd, could I please return? She said it would have to be a store credit. That was fine. So she scanned it, and the lowest price it had sold for was $4 (the return amount must be the lowest sale price) and said that since it was under x amount that I could just have cash. Lol- party! Wouldn't have mattered to me, I was just going to go to the baby section and buy a nice outfit for dd again anyway!
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16-12-2013 21:17 #61
16-12-2013 21:32 #62
I used to work at KMart many MANY moons ago (we're talking 20+ years ago) and I had the *cough* fortune of working in the toy department at Christmas. The theft (ie shoplifting) that happened would make your eyes water as would the very dodgy returns. At that time they had the policy of accepting pretty much anything for a return, regardless if you had a receipt or not. Items clearly used but nothing wrong with them would be accepted all the time.
People would walk in barefoot, go down to the shoe section, try on some shoes and walk out with them on their feet. Parents would open toys up in the toy section and give it to their children to play with whilst they were in the store but leave it at the checkout or where ever when it was time to leave the store. Every day empty packets could be collected around the store (people had stolen the contents). I spent the first few weeks after Christmas doing nothing but managing returned items to the store. It was most likely these sorts of occurrences that have led to tighter controls around stores accepting returns.
17-12-2013 00:11 #63Senior Member
- Join Date
- May 2013
I can assure you this still happens in Kmart. I worked there until a few months ago, I had the pleasure of working in apparel.
OP, I think wishing tree is a great idea.
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17-12-2013 02:10 #64
I've tried searching and can't find anything regarding if a receipt it required to prove proof of purchase.
There are obviously policies in place for items which are found to be faulty etc that they must be accepted for refund or repair or replacement, but it makes me wonder if you can't supply proof of purchase - is the company legally obligated if there is no proof of purchase?
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17-12-2013 06:33 #65
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