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  1. #11
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    They have changed their policy to one month only.

    Sent from my GT-N7105T using The Bub Hub mobile app

  2. #12
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    I heard they changed it too. Very surprising for a company as big as them

  3. #13
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    So annoying, and possibly illegal- check consumer affairs website in your state! I chuck all my receipts into a box now, and for big stuff (over $100 or things that have a 1+ year warranty) I scan and electronically file.

    I was behind a woman at target a couple of weeks back who was having trouble with a very rude customer service person about a return, so I suggested it would be a good idea for her to contact a higher up manager and consumer affairs.

  4. The Following 5 Users Say Thank You to chickenandegg For This Useful Post:

    Apple iPhart6  (15-12-2013),Chillies  (15-12-2013),cluckcluck  (15-12-2013),mummytomy2boysxxx  (15-12-2013),PurpleButterfly4  (16-12-2013)

  5. #14
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    Yep this happened to me with a faulty nappy bag. Because it wasn't 'target' brand they wouldn't let me return or exchange for a new one. Even though no where else sells them at all.

  6. #15
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    I suggest you download the ACCC Shopper ap. it's very useful in these situations and clearly outlines your rights within consumer law

  7. #16
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    DS got 3 toys that he already had for his birthday so we tried to exchange them. Target, kmart, big w and toysrus all said they don't exchange without a receipt anymore

  8. #17
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    Woolworths doesn't either.

    you should be able to return for a gift card not cash without a receipt though.

    majority of stores have no change of mind policies anyway.

    dont have a problem with it.

  9. #18
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    Legislastion changed about 12 months or more ago and they are breaking the law. You do not require proof of purchase to return an item for a refund.

    Yes it sucks because some people may steal things and then return them but that's the law.

    I would google it and print it out and take it in with me to return the items.

  10. The Following 2 Users Say Thank You to Donnab739 For This Useful Post:

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  11. #19
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    I had the same thing happen at bigW a few months ago. I checked their website and yup, their policy is now receipt required for non-bigW branded stuff. The most annoying thing was one item was a DVD and they told me that it can't be from there because their checkout staff put a sticker onto all DVDs sold - I went through self serve! Such a flawed policy.

    Sent from my GT-S5830 using The Bub Hub mobile app

  12. #20
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    I always thought you needed a receipt.

    If you received a gift you wanted to exchange would you ask the person where they bought it? Otherwise you could be asking for a refund from Target even though it was bought at K-Mart (for example)? I must be missing something because I don't think you should be able to do that at all!!

  13. The Following 8 Users Say Thank You to kw123 For This Useful Post:

    bitterpure  (15-12-2013),Elijahs Mum  (16-12-2013),haveheart  (16-12-2013),JungleMum  (16-12-2013),Little Miss Sunshine  (15-12-2013),Meld85  (16-12-2013),Starfish30  (16-12-2013),VicPark  (16-12-2013)


 

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