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  1. #11
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    Default Very rude receptionist at the obstetrician - should I say something?

    I would speak directly to the OB. Pregnancy is stressful enough without dealing with people like her. There are plenty of people who would love her job and do it with a smile.

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    missybubble is offline I'm a strange one, but I'm good at it :)
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    Default Very rude receptionist at the obstetrician - should I say something?

    Definitely make a complaint - even if you send in an anonymous letter or something, he needs to know that her attitude is driving patients away. And you just shouldn't be treated like that, especially when pregnant.

    Is there like an ombudsman or someone like that you could call perhaps?

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    Default Very rude receptionist at the obstetrician - should I say something?

    Quote Originally Posted by JR03 View Post
    I used to work for a physiotherapist and I agree with a PP that GPs receptionists are usually so nice, and I'd find the specialists / surgeons receptionist to be soooooo rude! Maybe it's a bit of an elitist attitude or something?
    I used to work for an endocrinologist and I'd like to think I was super helpful and friendly. We're not ll bad :-)

    My obs assistant was awesome. Always knew everyone's names and always asked how you were and she always joked around with my husband. Maybe we just got lucky though by the sounds of it.

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    Default Very rude receptionist at the obstetrician - should I say something?

    Quote Originally Posted by Yardley View Post
    I used to work for an endocrinologist and I'd like to think I was super helpful and friendly. We're not ll bad :-)

    My obs assistant was awesome. Always knew everyone's names and always asked how you were and she always joked around with my husband. Maybe we just got lucky though by the sounds of it.
    Oops sorry didn't mean to generalise! I'm sure you're one of very many awesome specialists receptionists :-D

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    I would mention it to the OB - considering it seems it may affect future business as you and possibly other clients don't want to return for future bubs.

    I also must be lucky - the staff are great at my OBs office and I actually look forward to seeing them at my appointments

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    Default Very rude receptionist at the obstetrician - should I say something?

    It's awful dealing with this but I'm glad my OB gave me her mobile number in case I need to call her outside business hours perhaps make a complaint to your OB and if things don't change, then change OBs?

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    Quote Originally Posted by JR03 View Post
    I'd wait til your bub is born then phone and speak to the OB and tell him how happy you were with him but having to deal with his Receptionist makes you not want to come back to his practice for bub #2.

    I used to work for a physiotherapist and I agree with a PP that GPs receptionists are usually so nice, and I'd find the specialists / surgeons receptionist to be soooooo rude! Maybe it's a bit of an elitist attitude or something?
    I agree- wait til baby is born and then complain. Im sure an ob losing business would not be happy- especially since its a horrible receptionist.

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    Default Very rude receptionist at the obstetrician - should I say something?

    Don't sweat it, just be polite and ignore anything else from her. It's not like you have to deal with her very much, I would be willing to put up with an irritating 'gatekeeper' to get to an OB I really liked.

    FWIW I work in the medical field and have a receptionist and it is her job to filter out and protect my work time from stuff that I don't need to deal with. People are super harsh to her, even though she is the loveliest, most efficient person I know. She always cops it when patients have to wait...when really it is ME keeping them waiting, but they never have a go at me about it, she is the one who has to take it

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    I would make a comment direct to her, something like.."Is there any reason why you are always so rude?" Might give her something to think about.

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    There is definitely a reason why she is all rude- I work with medical secretaries as my job and I have come up with the following conclusion:

    They all go to the same school of 'Imperial Medical Ice Queens'.

    One is not born a PA, one becomes one through dedication, perseverance and a commitment to be as 'economical' with their time and effort as possible.

    Interpersonal skills and warmth is crushed under a curriculum of harsh questioning, presumptuous and an ability to non-verbally communicate utter contempt for all patients who they deal with. They are the gatekeeper and you are an INVADER


 

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