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  1. #1
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    Default Unimpressed with lack of customer service at Kmart

    Yesterday I went to Kmart to buy a new microwave, and struggled to lower it into the trolley. At the checkout, I pointed out my bandaged wrist and asked if someone could help me get it into the car.

    I was most shocked when the lady informed me that they didn't have anyone that could do that.

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    There may well be policies in place, not to make life difficult for you, but to protect their workers.

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    Default Unimpressed with lack of customer service at Kmart

    I'd say they aren't allowed to because they wouldn't be covered by insurance if they injured themselves in doing so.

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    Default Unimpressed with lack of customer service at Kmart

    same treatment at the ER at the local hospital. I was there as a patient, the dr asked the lady with two bad legs next to me to get into a wheelchair but he couldn't physically help her himself. I had to do it even though I was incredibly sick myself :/ just a legal thing to cover themselves.

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    Don't they have a loading dock out back? They should/would for the bigger things like furniture and tv/s. Perhaps she just didn't think to mention this?

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    headoverfeet is offline The truth will set you free, but first it will **** you off. -Gloria Steinem
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    I honestly can't believe you expected one of the workers to help you take it too the car. I know..back in the old days and all that was part of customer service but not now.

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    Default Unimpressed with lack of customer service at Kmart

    I don't know...when I worked at Big w and Woolies we would offer to do that if someone needed it. That was 10 years ago now though.

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    Default Unimpressed with lack of customer service at Kmart

    I wouldn't have expected it. It's not the USA after all!

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    Default Unimpressed with lack of customer service at Kmart

    I would not expect this at places like Target or Kmart. If I was buying from a bigger electrical store then yes, I think it should be part of the service.

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    Default Unimpressed with lack of customer service at Kmart

    I bought a new microwave and Doona and quilt cover set from Harvey Norman before Xmas - not only did he offer to walk it out to the car ( DH was with me and he did it!) but when I got home I realized the lady at the bedding department gave me a queen not king quilt cover I called and told her and she asked where I lived and one of the staff who lived on the next suburb came to my house on the way home and swapped it for me! I was very impressed

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