Now they want to replace my sim (okay with that) and then send my phone off for repair. Um what am I supposed to use as a phone until then???
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08-11-2012 23:16 #21-
- Join Date
- Jan 2011
09-11-2012 07:03 #22
Sorry haven't read whole thread... had this exact issue, provider tried to charge me over $800 in contract cancellation fees. Long story short, sent it off to the mobile phone ombudsmen (I recommend going with them, free & excellent service), contract was thrown out with apologies from the provider.
Companies are always trying to screw the little guy, make sure you stand up for your rights.
09-11-2012 15:00 #23-
- Join Date
- Jan 2011
Wooo! Finally got the number of the loyalty number of Virgin, cancelling contract and just have to pay the handset payout fee (fair enough as I get to keep my iPhone) but are deducting a $100 off it. Telstra here we come!
The best part was them saying "we don't guarantee coverage anywhere in Australia"
Thanks everyone for your help!
Last edited by wannawannabe; 09-11-2012 at 15:05.
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