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  1. #1
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    Question Does anyone else think this is rude and un-acceptable?

    Hi everyone,

    I am wondering if anyone else finds this rude and not unacceptable ?

    A friend of mine had a appointment made for her daughter at some private practice for her behavior. She was unable to make it so let them know she couldn't make it due to a death in the family. And the lady on the phone turned around and said please send us a copy of the death certificate otherwise we will not make a appointment for you here again.
    I am personally shocked by this. Another friend on the other hand thinks it is acceptable.
    What do you think?

  2. #2
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    I think the receptionist didn't believe your friend. Was it true that there was a death in the family?

    I would be pretty disgusted if I was asked to provide a death certificate for cancelling a medical appointment. A grieving person does not need that kind of hassle.

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    Default Does anyone else think this is rude and un-acceptable?

    No way! She shouldn't be asking for a death certificate that's so rude. How would one even ask for a death certificate from another person over something like a specialist appt.

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    Yes it was a 100% true, she is cheery at all times even when she has had bad news like this She also got a letter in the mail today stating she owes them now $100.00 for not phoning and telling them she wasn't going. I think it is a dodgy place

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    I made a private paed appointment once (referred by GP obviously) and received a form letter that if I didn't ring and confirm it two days before AND one day before, the appointment would be cancelled and the paed wouldn't see my DD.

    I thought that was rude. But that poor lady. That's outrageous.

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    Default Does anyone else think this is rude and un-acceptable?

    Wow that's woeful!

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    Default Does anyone else think this is rude and un-acceptable?

    I can understand why some private practices have this rule in place.
    They are booked up for months in advance, if someone just no shows or cancels at the last minute they cant fill that appointment spot with someone else who has been waiting and the practice looses out on money too.
    I think it's a good thing, from a business perspective, to secure appointments.

    However it's not always great when something happens at the last min, like a death in the family.
    I think it's rude to ask for a death certificate but for all the receptionist knows your friend could have just said that to get out of paying or to secure any future appointments for her daughter.
    It's a tough one, I don't agree with asking for a death certificate, that's a bit harsh..
    I think if that's the only way the practice can secure her any future appointments maybe they need to find a more gentle way to have "Proof of a death" how they would do that I have no idea..

    What I'm trying to say is I think it's a great idea to have people secure their appointments, and if they don't show up or cancel then they get a bill, fair enough.
    But when it comes to family emergencies it can be a pretty horrible 'rule' to have in place.

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    I think it is rude. To me it would be acceptable if your friend cancelled more than once, but if this was the first time then i think the receptionist should give her benefit if the doubt and show some empathy.

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    I can see where you are coming from. It is a assessment only place so you ring and you have a appointment next week. So no waiting times etc. and they are only open 2 days a week.
    Last edited by strawberry apple cheesecake; 02-11-2012 at 11:52.

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    At my DH's work, if someone repeatedly cancels at very short notice, or doesn't call at all, then they will refuse any further appointments and/or charge for a missed appointment, on a case-by-case basis. I think that's fair enough, because it's lost wages for our business. But if this was a once off, it's totally rude IMO.


 

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