For example, the vehicle manufacturers in this country spent decades telling people that their warranty would be void unless they returned their cars to the dealership for servicing and repairs. They knocked back countless warranty claims based on no other reason but the fact that servicing and repairs were done elsewhere. And then someone took it to court, the ACCC got involved, and the manufacturers were told in no uncertain terms that their policy was illegal and uncompetitive. Now it is industry-wide knowledge that an owner can get their vehicles serviced wherever the hell they choose, as long as the mechanic is qualified and the repair is up to OEM spec.
Apple refusing to honour a valid warranty claim because a previous repair was done elsewhere is anti-competitive and almost certainly illegal. They can assert whatever policy they want, but if a consumer needs a repair that isn't covered by warranty, they have the legal right to spend their money where they see fit. As long as the work is completed to OEM specifications, there is no justification for such repairs to affect the OEM warranty. Even if it isn't done to OEM specs, unless it caused the new issue and the deficiency of the old repair doesn't impede the new repair they still don't have justification.
This has been confirmed by the courts and the ACCC on many occasions in many different industries. If someone filed a claim against Apple because of something like this, I would be shocked if Apple was successful. Most likely, they'd fix or replace it quietly just to shut you up. There's no way they'd want this tested in court for the sake of a couple of hundred bucks.
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26-07-2012 16:46 #21
The Following User Says Thank You to DaddyLarge For This Useful Post:
26-07-2012 18:09 #22
Hm good to know
27-07-2012 11:46 #23-
- Join Date
- Sep 2009
Unfortunately the younger generation, is easy influenced. had I overheard that conversation, I would have given her the number for the fair trading department.
They would've sorted it out for her.
Another reason I am still hesitant to get an iphone. Maybe I should just stick with my android until Apple loosens up a bit. (IF that ever happens).
27-07-2012 12:18 #24
The reason apple enforce the genuine screens and as such is because when you take the screen off to replace it you expose all of the internal circuitry of the phone. Very easy to screw up a number of different things from there if you don't know what you are doing properly.
As for jailbreaking....
There is a very fine line between jailbreaking a phone and 'bricking' a phone and unless you are a complete techno geek I wouldn't recommend doing it.
27-07-2012 13:25 #25
This was clarified by the ACCC years ago.
ETA: I should also mention that with regards to vehicle servicing, the worst kept secret in the industry is that the vast majority of dealerships use non-genuine, aftermarket OEM-spec parts in servicing and repairs. I earned many a bonus from selling dealerships huge orders of aftermarket service parts.
Last edited by DaddyLarge; 27-07-2012 at 18:18.
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