Well, I went to another shoe shop this afternoon and the sales lady was lovely. She fitted Mr 20 months, gave me a tissue because his nose was runny and I didn't have the hands to get my wipes out, showed me how to properly check his shoe size and gave me free insoles for the shoes we bought.
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18-05-2012 16:40 #51
18-05-2012 17:52 #52
I cannot believe that she said that to you!
I can let you know that as a former employee of BigW that:
1. A store manager won't be checking bags, that's more the counter manager job.
2. When searching bags, staff CANNOT touch your belongings.
3. It's never too late to complain even if it wasn't as horrific as what you went through.
4. Call the store manger and head office!
18-05-2012 18:04 #53
I saw her as I was walking out kicking her vaccum box along the ground LOL.I called out to her if she needed a hand putting it in car but she denied me
18-05-2012 18:18 #54Senior Member
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- May 2011
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18-05-2012 18:24 #55
18-05-2012 18:27 #56
Hubby and I went to Myers to spend my $500 voucher I got when I bought my new car (thanks Hyundai!!) and after going from floor to floor looking for a counter that was attended so I could pay for the stuff we finally found a lady standing at a counter filling in paper work. I put the stuff on the counter and she didn't move, just kept writing - fine, I get that it's not always possible to stop right away, but we waited and waited and waited.... I shuffled my stuff to try and get her attention, nothing! So I said hello, again nothing, so I said excuse me and she still kept writing, no acknowledgement no nothing, so hubby who is the worlds most politically incorrect person says "excuse me lady, we want to spend some money" to which she looked down her nose over top of her glasses (my pet hate) and said, "I'm busy"
Hubbies temper then kicked in and said "are you f&@$en kidding me" and she just kept on writing, all of a sudden this Asian lady comes out of no where and pushes between me and the counter and old b!tch t!ts pits her pen down and starts scanning her items - turns out she had gone to change something over, but how hard was it for the old cow to just say "sorry guys I'm just busy with another customer at the moment but it shouldnt be to long" instead of ignoring us??
Needless to say my $500 voucher is still in my wallet and expires in August
I am a huge fan of online shopping, have been doing it for years, do much cheaper and I don't mind waiting for things to arrive, in fact it's like having a weekly Christmas
Last edited by siege; 18-05-2012 at 18:35.
18-05-2012 18:30 #57I'm on a bubhub break
- Join Date
- Nov 2009
18-05-2012 18:37 #58
18-05-2012 18:57 #59
So she might be a counter manager and just on some type of power trip, I didn't know there was even a difference.
She quite often checks bags but neve stands at the front, she will talk at the service desk and when someone goes to walk out... BAM!.. She is pouncing on you!!
I know there not allowed to touch any of your belongings ect (I have works in retail to) but I just can't explaine it.. She make you feel like you can't speak up or say anything to her..
Like I said before I have friends that have had Run-Ins with her and they havnt complained.. My Dh has had a run in with her too over a broken blender and he said she was rude ect..
I will sit down tomorrow and try and come up with a letter of complaint to head office
Then I might tell my friends who have come across her warpath to also consider writing a letter of complaint.
I'm still to this day upset over why she said about my daughter skin
I'm well awear eczema flare ups are not a pretty sight.. But that was my daughter.. A child she was taking about.. She is there to do her job not to be the b!tch every one talks and complains about at mothers group.
18-05-2012 20:38 #60
The fact its still affecting you this long after is a good indication that it was more than just poor service. It has affected more than just your opinion on that person or store. I'd write a complaint but I'd also be personally having something to say to that horrid woman and while your there you can get her name for your complaint letter!
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