I have posted many times that I shop online. I live regionally, I have four kids and online shopping is easiest for me but today I went to a store that I know my friend loves, to buy her a gift.
I had to get to gymfun so I googled what time they opened (9.15am) and I arrived at 9.20. The doors were firmly closed but there was stock displayed on the footpath and I could hear a staff member talking inside so miss 4 and I waited patiently at the door. At 9.35ish a staff member opened the door with a gruff "well you'd better come in" and miss 4 and I stepped inside. The other assistant was talking on her phone but was behind the counter.
I quickly selected a gift and noting the pretty wrapping paper and ribbons behind the counter alongside the "Complimentary Gift Wrapping" sign, I offered it to the assistant behind the desk who was discussing with her friend on the phone how "Suellen was spewin' because of what Cam said to her last night" waited for a pause and asked if I could have it gift wrapped. She paused, gave me a look, looked pointedly at the item I was offering and said "we don't gift wrap anything below $30"....and continued her conversation. I glanced at the item in my hand....price, $26.50. Suitably chastised I made a pretext of looking for something else and as soon as she was looking the other way, I placed it on a shelf and miss 4 and I beat a hasty retreat.
After gymfun, I ordered the same item online, with gift wrapping and delivery to my friend for 25% less than it would have cost me this morning.
So retailers, if you want us to stop buying online (where it's cheaper) maybe consider actually offering some service. Open when you say you are going to, give me a smile (not a fake one, be genuine ) once we are in your store, we are a captive audience. We will buy something, I promise, it might not be today but we will remember if we think you want our custom and we will come back and we will spend money. Treat us like you did this morning and we just won't come back
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17-05-2012 18:32 #1
Dear retailers (my vent for the day)....
Last edited by Mod-biscotti; 17-05-2012 at 18:35.
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17-05-2012 18:36 #2
Totally agree! Our customer service is appalling here which is why I prefer on line as well , shop assistants are so much better in America as they are mostly on commission as well so it's worth their while to actually help you!
17-05-2012 18:37 #3
so true !
17-05-2012 18:38 #4
I hear you!
17-05-2012 18:39 #5
Wow b!tch 1 and b!tch 2. How rude are they! I've never understood people who work in retail stores but can't be bothered dealing with people, are rude and lazy. That's disgusting.
17-05-2012 18:40 #6
Oh Biscotti, I couldn't agree with you more.
In one breath retailers are trying to entice back online buyers by having in store cocktail parties, freebies etc, but ALL they need to do is provide courteous and sincere service. It's not rocket science, it doesn't take much to provide customers with some assitance if required, sound product knowledge and above all common courtesy. If it is too much trouble, then perhaps the service industry isn't the right one to be in.
I am glad to hear you were still able to get your friend her present and even better at a cheaper price.
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17-05-2012 18:43 #7Senior Member
- Join Date
- Mar 2008
I could not agree more.
I went into Myer the other day. Tried to buy something. Couldn't find an open service counter. Every single one I went to on the floor had a sign redirecting me to a different one.
Yet everywhere I shop online manages to offer service to such a level I feel special. Even if it is just a note in the parcel.
17-05-2012 18:53 #8
Yup. Not rocket science. And you would think their managers would care but they usually couldn't care less. Myer has shocking customer service, and most of the time it's not the floor staff's fault, it's the fact that there's far too few of them and they have these.ridiculous policies.and procedures in place. I don't get how these big retailers don't get it
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17-05-2012 18:55 #9
It is so appalling. I went into David Jones after I'd finished BF'ing DD. There were 3 ladies all around the counter talking but eventually they turned to me and I explained to the ladies I needed help to buy some new bras, I've finished BF'ing a month ago and really need some new ones. I was hoping to be fitted and helped. One lady turned around and said "don't look at me I'm going on lunch, the other one laughed and walked off and the other one said "I can't fit you I'm busy". So the few bras I'd had in my hand that I'd liked and wanted to try I put on the counter, smiled at them and said well you don't want my money so I'm going to Myer. They looked shocked but I walked out, went to Myer and thankfully did get someone to help me and DJ's missed out on my money.
I shopped online for the first time on Monday, ordered the product at 1.30, thought I'd made a mistake so rang them, spoke to someone instantly who advised everything was fine, by 12.00 the next day on a standard delivery fee it was at my front door.
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17-05-2012 18:58 #10
Totally agree OP. I refuse to spend my money at shops with crappy service.
To the pp, I love getting notes in my parcel when I buy online too!
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