My current work requires that I have my phone either muted or turned off, I work on a telephone helpdesk and it is not acceptable to put a person on hold to answer a private phone call. My previous employer (call centre) was the same.
Same goes with other jobs I've worked in including retail, there is no way I would have been allowed to answer a private mobile whilst working, especially when dealing with a customer!
Breaks are for making personal calls. If there is an emergency there is a business number people can call.
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18-05-2012 00:17 #21
18-05-2012 06:09 #22Senior Member
- Join Date
- Apr 2012
I used to work at coles and if I answered my phone while working i.e. not on a break I'd have been officially warned.
18-05-2012 06:13 #23
When I worked in customer service I'd have been in deep trouble had I answered my phone whilst serving.
Your Mum is being VERY unreasonable.
Last edited by waterlily; 18-05-2012 at 06:15.
18-05-2012 06:43 #24
Oh my gosh! I worked in retail for many many years and I NEVER had my mobile phone with me, I would have been fired for answering it at work for sure! Same when I did reception work!
18-05-2012 07:03 #25
18-05-2012 07:14 #26
I think its rude when people use their own mobioe phones while working. Some places now refuse service if someone is talking on their phone, wouldnt the same apply for a customer waiting to be served? I wouldnt want to be served by someone talking on their phone.
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18-05-2012 08:04 #27
Unless there is a specific reason you need to be easily contactable, and this reason is discussed with your boss beforehand, then I really don't think someone working in customer service needs to have their phone on them.
There would be instances such as leaving your unwell child with someone else so you can work, or perhaps your partner is expecting a baby due any moment, etc... but generally, too bad. How did your parents ever manage in times before mobile phones?
18-05-2012 08:18 #28has left the building
- Join Date
- Dec 2008
I think it is incredibly rude and unprofessional, i have walked out of a store because a staff member did this to me while i was at the counter
In case of emergency the work number should be called, if it's not an emergency it can wait until after work.
18-05-2012 08:56 #29
Your mum is being ridiculously unreasonable. Of course you can't answer your mobile whilst working at the counter in customer service. Sounds like she has some entitlement issues if she thinks you should take her non urgent calls at work and risk losing your job. And worse, she calls you rude for it?? No. Rude would be ignoring your customers to answer your mobile. Rude is expecting your adult children to drop everything and come running when you call.
18-05-2012 09:03 #30Senior Member
- Join Date
- Nov 2007
I'm not technically in customer service but do have to occasionally meet with people. I'm encouraged to have a mobile phone and am allowed to use it during work hours but I'll ignore a call if I'm talking with someone whether it be my mum calling or my boss! I just call them back when I'm free.
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