When I worked at JB I had my phone on me all the time.
I never answered it or texted I used it purely for iTunes.
Customers would sing us songs but only know if it was the right song by listening to it and we weren't allowed to play the actual CD.
I think your right not to answer
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Results 11 to 20 of 32
17-05-2012 20:07 #11
17-05-2012 20:45 #12
If I was a customer and someone did that to me, id probably walk out empty handed.....
I think it's very professional of you to leave your mob in your locker... Most people would still have it on silent in their pocket..! I wouldn't though because I'm a sucker for temptation!!!
17-05-2012 20:48 #13
When I worked in retail - phones were to be kept in bag in locker.
I agree - if she NEEEEEEEEDS you - ring the store phone, and leave a message if you are busy.
17-05-2012 20:57 #14Senior Member
- Join Date
- Apr 2011
Yeah, you are right not to answer your phone or have it on.
Technology has made people think you can and should be contactable at any time, when the reality is when you are at work, you're not being paid to answer personal calls.
Can you imagine if doctors, lawyers, teachers or people serving at McDonalds could take calls whenever they wanted???
I believe that the person in front of you is your main focus and that includes friends or family. I hate it when your left there while people play on their phones!!!
If its an emergency, there is an office phone.
17-05-2012 21:25 #15
Not acceptable in any sense and yes it's a pain that mobiles should mean we're available all the time. My DH is currently doing night shift so our phones including the house phone are on silent almost full time we just check a couple of times a day and it's nice. I've been screening calls for years though so this takes it to the next level.I'd tell her it's policy someone else got in trouble for non emergency use
17-05-2012 21:57 #16Senior Member
- Join Date
- Sep 2005
I think work time is for work and personal time is for making and receiving phone calls...
17-05-2012 22:01 #17
Staff weren't allowed their bags or phones in the big office I ran, they had a locker where they checked in bags and checked them out as they left the big office for lunch etc... we had issues with internal theft of valuable data and staff having personal calls all day instead of doing what they were paid to.
If people needed to contact you urgently they could call the reception and be buzzed through to you.
17-05-2012 22:13 #18-
- Join Date
- Feb 2010
- Home, where my life lies waiting, silently, for me.
17-05-2012 22:24 #19
It would be completely unprofessional to answer your personal phone while serving a customer. You are completely in the right.
I'd tell your mother that it's against company policy to do so and that she can call you on the main phone in an emergency.
As an aside, sometimes I call my mother on her mobile (she works in customer service so has it in her locker) to see whether I've caught her in a break. I'd never consider who rude for not answering it.
17-05-2012 22:33 #20
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