+ Reply to Thread
Page 2 of 2 FirstFirst 12
Results 11 to 20 of 20
  1. #11
    Join Date
    Feb 2008
    Location
    Brisbane
    Posts
    12,292
    Thanks
    1,571
    Thanked
    1,225
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Awards:
    Past Moderator - Thank you
    Bubhub Blogger
    It costs the company once the ombudsman gets involved, so you should get a resolution quick. Perhaps call them and politely (trust me... When you're speaking with complaints departments you get more with honey) let them know you're going to the ombudsman. They might work quicker...

    *~Thank goodness for my phone...It is my sanity & excuse for most things~*

  2. #12
    Join Date
    May 2011
    Posts
    268
    Thanks
    26
    Thanked
    53
    Reviews
    0
    Also one other thing, aami have a customer charter that guarantees their work id be quoting that to them. Good luck
    Last edited by MrsOC; 27-02-2012 at 10:58.

  3. #13
    Join Date
    May 2008
    Posts
    2,297
    Thanks
    0
    Thanked
    218
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Wow what a nightmare! We have always been with AAMI and they have always been fantastic. It's a shame that their levels of service is so inconsistent across states.

  4. #14
    Join Date
    Jun 2010
    Location
    Sunshine North
    Posts
    859
    Thanks
    64
    Thanked
    223
    Reviews
    5
    Achievements:Topaz Star - 500 posts
    You can also call AAMI and tell them that you want a copy of all of their notes and files regarding this claim under the 'Freedom of Information Act'. When they ask why say you will be giving it to the Ombudsman.

    As PP said you will get better results of you are nice - the people in the call centre usually don't make the decisions anyway.

  5. #15
    Join Date
    Jan 2012
    Posts
    395
    Thanks
    263
    Thanked
    87
    Reviews
    0
    I worked at a panel shop for 3 years and if some one wasn't happy with repairs done at a shop they would just bring it in for a quote with us and we would send it off to the ins company, get it approved and fix it properly. I would find another approved aami repairer explain to them what has happened and get another quote they will send it all off and it will end up in front of an assessor who will do some thing about it. If u have just been speaking to claims staff over the phone you will have no chance. Most of them are useless and each different person will give u a different answer.

  6. The Following User Says Thank You to Tazzy For This Useful Post:

    Izy  (28-02-2012)

  7. #16
    Join Date
    Dec 2009
    Location
    Launceston
    Posts
    13,468
    Thanks
    732
    Thanked
    2,355
    Reviews
    34
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Quote Originally Posted by happygrl View Post
    You can also call AAMI and tell them that you want a copy of all of their notes and files regarding this claim under the 'Freedom of Information Act'. When they ask why say you will be giving it to the Ombudsman.

    As PP said you will get better results of you are nice - the people in the call centre usually don't make the decisions anyway.
    Oh thanks!!

    For 4 months me have been as nice as honey! But tbh I'm sick of being nice, they just walk all over us when we are nice!!

  8. #17
    Join Date
    Dec 2009
    Location
    Launceston
    Posts
    13,468
    Thanks
    732
    Thanked
    2,355
    Reviews
    34
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Quote Originally Posted by Tazzy View Post
    I worked at a panel shop for 3 years and if some one wasn't happy with repairs done at a shop they would just bring it in for a quote with us and we would send it off to the ins company, get it approved and fix it properly. I would find another approved aami repairer explain to them what has happened and get another quote they will send it all off and it will end up in front of an assessor who will do some thing about it. If u have just been speaking to claims staff over the phone you will have no chance. Most of them are useless and each different person will give u a different answer.
    Excellent thank you very much!!!

  9. #18
    Join Date
    Jul 2010
    Posts
    606
    Thanks
    0
    Thanked
    33
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    My sister is with AAMI, and and had her car totalled. They took her car and did nothing for a month, then finally was assessed but the assessor didn't check the inside of the car, so when the outside and mechanical side of things was fixed she picked it up and inside was filthy from split drink, lots of the dash including CD player didn't work anymore. Her car was gone for nearly 2 months, but was only worked on for maybe a week or 2 max. She was calling and getting nowhere for ages aswell. When her car was complete they also said she couldn't pick it up till she paid the excess, but cos it wasn't here fault she wasn't paying it and they wouldn't give her the car!! She had to chase down police reports and statements to prove she wasn't at fault and not required to pay the excess.

    I really hope this new contact will help you get stuff sorted so your car is fixed and back to you soon!! And maybe start looking round for another insurance company.

  10. #19
    Join Date
    Dec 2009
    Location
    Launceston
    Posts
    13,468
    Thanks
    732
    Thanked
    2,355
    Reviews
    34
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Update- the dodgy place is coming to pick the car up and take it to be fixed as its not road worthy to drive!!!?? I've been driving it for a week already!!!!

    Let's see how this pans out!

  11. #20
    Join Date
    May 2011
    Posts
    268
    Thanks
    26
    Thanked
    53
    Reviews
    0
    Great news water lily, make sure the assessor inspects it prior to collecting it so you don't have to go through this again


 

Similar Threads

  1. Is pet insurance useful?
    By Rutabaga in forum Pets
    Replies: 20
    Last Post: 26-06-2012, 14:02
  2. HIF Health Insurance Fund or PEOPLECARE Health Insurance Fund?? Advice??
    By BlueButton in forum Private Health Insurance Discussion
    Replies: 0
    Last Post: 12-04-2012, 11:39

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
FEATURED SUPPORTER
The Fix Program Sydney CBD and BroadwayPregnancy and women's health physio, pregnancy and new mum Pilates classes taught by our physios for you and bub. ...
FORUMS - chatting now ...
Any idea about parental leaveMaternity & Parental Leave
When did you finish working?Pregnancy & Birth General Chat
Avoid name due to po@n star?Choosing Baby Names
❤Joyous June/July TTC!❤Conception & Fertility General Chat
First outing with new babyGeneral Parenting Tips, Advice & Chat
What would you do to come up moneyGeneral Parenting Tips, Advice & Chat
IVF Babies due Sep/Oct/Nov 2017 #2pregnancy and babies through IVF
REVIEWS
"Made bed time less anxious"
by Meld85
My Little Heart Whisbear - the Humming Bear reviews ›
"Wonderful natural Aussie made product!"
by Mrstwr
Baby U Goat Milk Moisturiser reviews ›
"Replaced good quality with cheap tight nappies"
by Kris
Coles Comfy Bots Nappies reviews ›