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  1. #21
    Witwicky's Avatar
    Witwicky is offline A closed mouth gathers no foot.
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    Honestly, if she doesn't respond then advise fair trading. I really despise when you pay for something that you don't get, whether it be a service or item. I have complained to them a couple of times, it's very easy to do and you will have a favourable outcome given your story. Good luck.

  2. #22
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    Complain and demand your money back!

  3. #23
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    let us know if she relpies

  4. #24
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    Subscribing in hope she responds to your email.

  5. #25
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    Quote Originally Posted by BlissedOut View Post
    Subscribing in hope she responds to your email.
    Me too!


    Sent from my HTC Desire using BubHub

  6. #26
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    No response yet, but will keep you all posted if/when I hear back.

  7. #27
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    Quote Originally Posted by Bell & Bug View Post
    Me too!


    Sent from my HTC Desire using BubHub
    ditto

  8. #28
    bellalika's Avatar
    bellalika is offline I'm trying my hardest, please don't ask for more.
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    Quote Originally Posted by BlissedOut View Post
    Subscribing in hope she responds to your email.
    Gosh we're a curious bunch. Me too!

  9. #29
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    Quote Originally Posted by bellalika View Post
    Gosh we're a curious bunch. Me too!
    Was just thinking that!
    Well... more along the lines of nosey JK..

    It'll probably be a couple of days, she wasn't very quick at replying whilst making the arrangements.. Hope you can all handle the suspense!

  10. #30
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    Well she replied.. I'm not overly impressed with her response though -

    "I am sorry you felt that you didn't get what you paid for. I have read through our correspondence and can understand your dissapointment. I realise you didn't receive a confirmation email which usually irons out any things I may have missed. One of which was that you were expecting a clown. I had you booked in for an entertainer in (company name) uniform.
    I did play some parachute games with the children. I also offered christmas face paints verbally, but it seemed that the Butterfly was the most popular that day for girls and was it the pirate for boys? As for balloons, time would only allow one balloon per child. I wrongly assumed being a playgroup that there would be quite a few babies, therefore I under estimated how long face painting would take in my pre-sale email to you.
    My apologies for ariiving with Eve. It was a choice of cancelling or bringing her. We had 2 other large playgroup parties on the 7th. I have never taken any of my chidren to work in the past and it was circumstances beyond my control that caused me to bring her.
    Overall I understand your dissapointment and am sorry I didn't get a clown or a final confirmation to you. My lack of communication has caused this problem.
    As a result I am happy to offer you a voucher for $75.00. You can use this for any future event. I have noted a credit on your file. "

    I'm not too pleased with her solution.. I don't think a credit is too useful when we don't plan on using the "service" again..
    Also, NONE of the parents saw her playing any games with the kids.. I asked my DD and she said no aswell.. (just incase I'd missed a quick 2min game whilst on one of my many trips to the loo!) - so that's bull.
    I showed you guys the proposal - clearly says Clown.

    I dunno.... reads to me like she's just trying to make excuses..


 

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