I purchased a LOR book set from the Book Depository in the UK, and it was dispatched 18 Nov and has not arrived. Contacted the BD who said it def should be here by now and that they don't provide tracking
I'm waiting to hear back from them with the different time zones, but I'm wondering if anyone has had experience with this company and whether they will replace the books?
I'm really p*ssed off, not only were they worth $50, I am going to struggle to get another replacement in time for Xmas, plus we don't want to buy another set for the other books to show up (could have been held up in customs but without tracking who knows?) What's worse is that the BD didn't provide the option of paying more for insurance, I would have gladly paid another few bucks to cover this situation....
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08-12-2011 10:37 #1
Book Depository and lost books - any experience?
08-12-2011 11:00 #2
So sorry this has happened!! I order from them at least once a month and have never had problems. They have a special agreement with Aus Post which is why it's free delivery and other options aren't available.
It's a hard one. I sent someone to a person who bought something off me from eBay which went missing. She had chosen regular mail which I did, and had the PO receipt. As far as the buyer was concerned it was my fault, but I don't see how it could be? Anyway the point of this story is that unfortunately it may not be BD's fault. But they might replace for you as a goodwill gesture?
It's probably Aus Post! My item turned up at the buyer two months later!!!
08-12-2011 11:03 #3
hm hard one my book depository ones have sometimes taken up to a month to arrive because of no stock etc but never havent received one
08-12-2011 11:11 #4
08-12-2011 11:14 #5
08-12-2011 11:20 #6
I do believe BD did post it, but I do blame them inadverantly bc they don't provide the option of tracking at an extra cost. I've purchased things internationally before and it had tracking.
08-12-2011 11:30 #7Member
- Join Date
- Feb 2009
I've used BD loads and never had books not turn up so I'm not sure what they might do to help you out if that's the case. But I have had orders that have taken weeks to get to me, even though the date posted on the books was within a few days of me ordering, so yours may still turn up. Fingers crossed!
08-12-2011 11:37 #8
08-12-2011 11:43 #9
I wouldn't stress TOO much yet My deliveries from bd usually take 10 working days, but it is a busy time of year for all postal services, and the international leg of the trip could be backlogged.
Might be worth checking with your local post office to see if the parcel is sitting there, you may have discarded the card with your junk mail or not received your first notification
08-12-2011 11:53 #10
Yeah DH went to the PO this morning and it's not there. It's been 14 working days now (10 is what they say for oz). I just got a package and thought yay it's here! it was another xmas parcel I'd been waiting for lol
Guess I'll just wait and see....
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