I am so angry about the level of customer service we received from Chukles after our monitor broke. It stopped charging and always had to be connected to a power source. We were told to send back the monitor as it broke within a month of buying it. Postage cost $15 and we were promised it would be returned to us within a matter of days.
I was then told they would not touch the monitor without a receipt, despite me having proof of purchase via my credit card statement. So my pricey monitor is now stranded in their service department and my family is without a monitor, meaning I have to stay very close to my son's bedroom while he naps.
I decided to spend a little more than we wanted to to get the Hestia monitor because the reviews said it was good. And we were happy with it. Until it broke and I had to speak to the exceptionally unhelpful and patronising people at Chukles.
Now we have no monitor and are back at square one. Save yourself the trouble and go with another brand.
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