Loving hugs, kisses and appreciation are some of the best Mother’s Day presents.
But if you’re lucky enough to also receive a tangible gift, it can be handy to know your consumer rights … just in case your present isn’t perfect.
Your consumer rights are set out in the Australian Consumer Law – and they’re the same, no matter which state or territory you live in.
When you receive a gift, you have the same rights to a refund or return as the person who bought it for you. However, you must be able to prove where the gift was purchased from, by showing a receipt, credit card statement or other evidence.
If you want to return a gift simply because you don’t like it, a business doesn’t have to give you a refund or exchange – but if they have a policy to offer a refund, replacement or credit note when a customer changes their mind, they must abide by this policy. (When shopping, always ask about this policy before you buy.)
If you receive a gift card or voucher for Mother’s Day, set a reminder to use it before the expiry date.
Gift cards can be hard to replace if you lose them or they are stolen. Treat a gift card as you would cash – keep it safe and don’t forget that you have it.
Consumer Affairs Victoria’s MyShopRights app, available for Android and iPhones, provides instant advice on your refund, warranty and lay-by rights. It can also store photos of receipts, and set reminders for your gift-vouchers, lay-bys and warranties.
For more about the app and your shopping rights, visit consumer.vic.gov.au/shopping.
Consider it our gift to you this Mother’s Day!