It’s that time of the year again, and hopefully you’re being showered in love and kisses.
If your child has opted to buy you a gift instead of making breakfast in bed this Mother’s Day, knowing your consumer rights can be useful.
Consumer rights are set out in the Australian Consumer Law – and they’re the same, no matter which state or territory you live in.
These rights are in ADDITION to any warranty that comes with a product.
Here are some things to remember this Mother’s Day:
- If a gift you receive is faulty, doesn’t do what it was meant to do or doesn’t match the description, the first thing to do is contact the store. Depending on the circumstances, you may be entitled to a refund, replacement or repair.
- You have the same refund or return rights as the person who bought the gift for you, as long as you can show proof of purchase (a receipt, credit card statement or other evidence).
- However, if you simply don’t like the gift, the store doesn’t have to offer a refund, exchange or credit note – unless the store’s policy is to offer these things when a customer changes their mind.
- If you receive a gift card or voucher for Mother’s Day, take note of the expiration date. Businesses are not obliged to honour gift cards after they have expired.
- Gift cards can be difficult to replace if lost or stolen. Treat a gift card as you would cash – keep it safe and don’t forget that you have it.
Download Consumer Affairs Victoria’s handy (and free) MyShopRights app, available for Android and iPhone.
MyShopRights provides instant advice on your refund, warranty and lay-by rights. It can also store photos of receipts, and set reminders for your gift-cards, lay-bys and warranties.