engin - Plan Terms
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Terms and Conditions for Engin Plans
Using Engin
- To use Engin you will need an Engin voice box, Engin enabled router or Engin compatible phone.
- A minimum 512kbps broadband connection is recommended.
- Making and receiving calls with engin may incur upload and download charges with your Internet Service Provider.
Hardware and Features
- Some phones, softphone and voice boxes sold by engin, and engin-enabled products sold by other vendors, may have limited compatibility with engin's calling features.
- Engin supplied product is firmware hard coded exclusively to engin. An unlock fee of $36.20 applies to use the hardware with another service provider.
Call Charges
- Prices include GST.
- Call charges are rounded up to the nearest cent before GST.
- A minimum of one minute is charged per timed call, thereafter calls will be charged per second.
- If you retrieve your voicemail messages from another telephone service you may incur call charges from other carriers.
- Standard call charges applicable to your chosen plan will apply to forwarded calls.
Special Service Numbers
Irrespective of your chosen engin plan, these costs apply to special service numbers.
Fair Use
- Engin may contact you if you undertake an unusually high use of the service. Even if contact is not made, we reserve the right to cancel or suspend your service where there has been an unusually high use of the service.
- An unusually high use of the service includes a residential customer making more than four times the number of uncharged calls (for example, local and national calls on an unlimited plan) than the average active engin residential customer.
- Where a business customer has purchased a plan specified as for residential customers only engin will request the customer to switch to an appropriate plan and charge for calls at the most applicable business plan.
- Engin plans may not be used for reselling to third parties without written consent. If we believe you are commercially exploiting the service offering engin can cancel or suspend your service immediately.
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