I was meant to receive an FTB part A supp payment that centrelink still owed me. The payment was only $330. this is a one off arrears payment (irregular). I received a notification both on my app and mygov website that i'd get paid. But the money was never received in my bank account. On the day I was meant to get paid, I was entitled to two different payments FTB A and FTB B supps, I received the latter, but not the earlier one.
I rang centrelink they advised me to check with the bank and in their system they could see it's definitely been paid to me. and I've never changed my bank account. As I said above, i received the other FTB B Supp payment, but only missing on this one. My regular payment still comes through to the same bank account until this date. I rang my but bank they couldn't see the payment come through. THe bank told me to call centrelink to process it again.
The only proof I could give to centrelink is definitely my account statement. Is it worth enquiring it further with them, although it's not really a big amount. It still helps though.
What should I do?