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  1. #1
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    Default FTB supp payment not received. Centrelink said def paid but bank said otherwise

    Hi all,

    I was meant to receive an FTB part A supp payment that centrelink still owed me. The payment was only $330. this is a one off arrears payment (irregular). I received a notification both on my app and mygov website that i'd get paid. But the money was never received in my bank account. On the day I was meant to get paid, I was entitled to two different payments FTB A and FTB B supps, I received the latter, but not the earlier one.

    I rang centrelink they advised me to check with the bank and in their system they could see it's definitely been paid to me. and I've never changed my bank account. As I said above, i received the other FTB B Supp payment, but only missing on this one. My regular payment still comes through to the same bank account until this date. I rang my but bank they couldn't see the payment come through. THe bank told me to call centrelink to process it again.

    The only proof I could give to centrelink is definitely my account statement. Is it worth enquiring it further with them, although it's not really a big amount. It still helps though.

    What should I do?
    Last edited by bunnymum; 24-11-2016 at 12:11.

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    I would Centrelink again and let them know you've confirmed with your bank that the payment has definitely not arrived in your bank account. Insist that they look into it properly and ensure the payment was processed 100% correctly and ask them to confirm the exact account that the money was banked into.

    $330 to me is a large enough amount to warrant trying to chase it up.

  3. #3
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    Definitely chase it up. Print out your bank statement showing just the one payment and call Centrelink offering to either email it or take it in to one of their offices.

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    You can get an i.d number from Centre link that shows that it went through. That you can give the bank. Otherwise you'd need to upload proof of bank statement that shows you never received it otherwise they won't re-issue it to you.


 

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