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  1. #21
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    Quote Originally Posted by turquoisecoast View Post
    so I picked my ds up from daycare tonight and I get told by the 4 educators in the room (none of which I recognize by the way) that I've only packed 2 formula feeds for him so they've been unable to give him his third bottle.

    this is impossible as I know I filled each of the 3 sections with formula. proof of this is there's formula residue in each section, and we sterilize the formula dispenser each night. so I know there was formula in each section.

    I kept asking where the third container of formula has got to and everyone just looks at me apologetically, not quite meeting my eyes. I'm getting frustrated because I just want an answer, the truth, so I can move on with my evening. I don't care if they've accidentally given it to another baby, or spilled it out by accident, I get mistakes happen. just own up to it and let's move on.

    the head educator for his room returns and I'm getting the same story. I got frustrated and said I'm paying $133 a day and you can't even feed my son with the food I supply you with each day (I mean come on, it's not that hard!) there were other parents around by this stage so she pulled me out to discuss privately.

    still no real progress is made, she just said she will talk to the girls and tell me what's happened. I said its not her or I that misses out, it's ds that suffers when he wakes up in traffic and we aren't moving and he hasn't had his dinner. and that, I said, makes me very upset.

    we go back in the room and she tries to offer me someone else's formula instead?? I said no I'm not taking anyone else's formula, aside from the fact I don't know how long it's been open. if I'd had to, if have purchased a new can from Coles and made him some up in the car if I'd had to but luckily he slept the entire car ride home so we were home free.

    I'm just feeling so upset and hurt and unsure what to do. I'm paying them to take care of ds, paying $133 a day and I feel like we are being taken for a ride and lied to.

    they keep all these silly logs and notes and I said well it's all useless if you can't even tell me where his third feed disappeared to and nobody seems to know anything.

    I've not taken it up with the centre director yet but if I get fobbed off with more crap tomorrow I suppose il gave no choice.

    I always feel like the dragon lady, these issues always happen when I'm doing daycare pick up solo. dh will be there with me tomorrow at drop off though so he can put the boot in a bit too.

    I'm just feeling like I have little faith in the people we are paying (not inexpensive amounts either) to card for ds. they can't even keep track of the food I pack for him. what next? forgetting to change him all day? leave him outside in the rain?

    I feel hurt that my child is overlooked and not a priority.

    what do you think? should I take it up with the centre director? am I feeling disproportionately upset?
    I think your taking it a bit far getting more upset about it than needed.
    Just reiterate there are 3 feeds being sent in per day, hopefully it won't happen again.
    And you are forgetting the CCR, you wouldn't be out of pocket $133 per day.

  2. #22
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    I'd be pretty annoyed too. Angry actuslly. You pay all that money they should treat our kids like royalty. Even for free!

    I worked in daycare and there were a lot of lazy, neglectful daycare workers. Liars too.

  3. #23
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    Quote Originally Posted by Blessedwith3boys View Post
    I think your taking it a bit far getting more upset about it than needed.
    Just reiterate there are 3 feeds being sent in per day, hopefully it won't happen again.
    And you are forgetting the CCR, you wouldn't be out of pocket $133 per day.
    Really!? OP was accused of not providing enough feeds. They lied to her. Can you trust a carer with your child who lies to you?? All they had to do was give her a call and tell her what happened. They were dishonest about the care of her child. She's perfectly entitled to feel upset by this.

    The centre receive $133 in total, doesn't matter that she gets a rebate, they get the full amount... They should be doing their job properly.

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  5. #24
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    I wouldnt be angry eith the incident, mistakes happen. But I do think there seems to be a big communication issue. I wonder how you approached them about it? I am an Early childhood educator & have worked in child care, preschool & am a school teacher, & I can tell you that when there is an issue &the parent comes storming and and shouting about it, it is SO hard to communicate to a parent who is upset and irrational. It just closes off those communication lines & no matter how hard you try, you cant explain something well to someone who is shouting at you. Yeah, it is a bit frightening and it takes time to learn the skill of communicating in those volatile situations. It can be a bit like being a police negotiator trying to talk someone down, lol. I would say these ladies just need a bit more training in communicating, especislly when they are being shouted at.

    Honestly, I wonder if daycare is the right environment for you. You might feel better with family daycare or a nanny? Either way, it's pretty obvious that you dont trust the carers, which is really important if they are looking after your child. I would either move your child to another care environment, or if you stay,consider your own behaviour in the future (I mean that in the nicest way possible) when confronting the carers - you know now that they dont deal well with angry confrontation,so I think approaching them gently, calmly and rationally in the future may promote more successful communication.

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  7. #25
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    I'd be annoyed. Not that the incident happened, mistakes happen, no one is perfect and it's not a big deal. But lying about it? That's not on. I want the people looking after my child to be open and honest about stuff, especially when things go wrong. It makes me wonder if they would tell you if your DS falls over and bump his head pretty hard? Which is bound to happen of course, that's what kids do and there is no need for blame, but you need to know in case it needs following up with a doctor.

  8. #26
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    for the record I didn't yell, raise my voice, swear, speak or behave in an intimidating manner etc. I was so shocked at the occurrence I was pretty calm and just spoke in my every day voice.

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  10. #27
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    Quote Originally Posted by Blessedwith3boys View Post
    I think your taking it a bit far getting more upset about it than needed.
    Just reiterate there are 3 feeds being sent in per day, hopefully it won't happen again.
    And you are forgetting the CCR, you wouldn't be out of pocket $133 per day.
    @Blessedwith3boys I pay $367 per week OUT OF POCKET after rebates for care of 1 of my 3 children. I would be livid if this happened given I have to supply pretty much everything. That isnt the point though. No matter how much you pay, you expect honest, quality care - which the Op didnt get. Id be talking to the centre director for sure. Especially if/where my commute is more than 10 mins.

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  12. #28
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    I think for me the issue isn't missing formula, because like you said, mistakes happen, but the fact no one could or would tell you where it went. They're either dishonest or have no idea what's going on in their room. Either is no good and would concern me.
    Personally if I didn't trust the educators in my children's room, I would move them. Trust is paramount to me.

  13. #29
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    yes it's about the trust.

    well just had pick up tonight and I'm upset again.

    I walk in and he's laying on the ground in his thin undershirt. I ask where his jumper is and surprise surprise, nobody knows why it's off or what happened. so my kid is laying on the floor cold and under dressed whilst a much larger kid (who I would argue doesn't even belong in the babies room) is being cuddled by the educator. nobody really seems to know much of anything in here do they I snapped then grabbed ds and went to talk to another educator.

    I'm starting to feel like this is a joke on us. like ds is being purposely sidelined and forgotten.

    I pack a change of clothes for him, why on gods green earth they didn't use the fresh clothes is anyone's guess.

    going to start looking around for other centres and at least get our names down at some places.

    I am just so upset for poor ds. laying on the ground cold and barely dressed. wtf!?!?

  14. #30
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    Where are you located?


 

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