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  1. #1
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    Default another daycare gripe - wdyt?

    so I picked my ds up from daycare tonight and I get told by the 4 educators in the room (none of which I recognize by the way) that I've only packed 2 formula feeds for him so they've been unable to give him his third bottle.

    this is impossible as I know I filled each of the 3 sections with formula. proof of this is there's formula residue in each section, and we sterilize the formula dispenser each night. so I know there was formula in each section.

    I kept asking where the third container of formula has got to and everyone just looks at me apologetically, not quite meeting my eyes. I'm getting frustrated because I just want an answer, the truth, so I can move on with my evening. I don't care if they've accidentally given it to another baby, or spilled it out by accident, I get mistakes happen. just own up to it and let's move on.

    the head educator for his room returns and I'm getting the same story. I got frustrated and said I'm paying $133 a day and you can't even feed my son with the food I supply you with each day (I mean come on, it's not that hard!) there were other parents around by this stage so she pulled me out to discuss privately.

    still no real progress is made, she just said she will talk to the girls and tell me what's happened. I said its not her or I that misses out, it's ds that suffers when he wakes up in traffic and we aren't moving and he hasn't had his dinner. and that, I said, makes me very upset.

    we go back in the room and she tries to offer me someone else's formula instead?? I said no I'm not taking anyone else's formula, aside from the fact I don't know how long it's been open. if I'd had to, if have purchased a new can from Coles and made him some up in the car if I'd had to but luckily he slept the entire car ride home so we were home free.

    I'm just feeling so upset and hurt and unsure what to do. I'm paying them to take care of ds, paying $133 a day and I feel like we are being taken for a ride and lied to.

    they keep all these silly logs and notes and I said well it's all useless if you can't even tell me where his third feed disappeared to and nobody seems to know anything.

    I've not taken it up with the centre director yet but if I get fobbed off with more crap tomorrow I suppose il gave no choice.

    I always feel like the dragon lady, these issues always happen when I'm doing daycare pick up solo. dh will be there with me tomorrow at drop off though so he can put the boot in a bit too.

    I'm just feeling like I have little faith in the people we are paying (not inexpensive amounts either) to card for ds. they can't even keep track of the food I pack for him. what next? forgetting to change him all day? leave him outside in the rain?

    I feel hurt that my child is overlooked and not a priority.

    what do you think? should I take it up with the centre director? am I feeling disproportionately upset?

  2. #2
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    Hey. None of this has ever happened to me but since this is not the only thing that has worried you then I would say go speak to the director.

    These things tend to build and build and stress you out so best to get it sorted.

    We feel guilty enough putting our children in care. If something goes wrong or isn't as expected then I think we tend to really feel it more or make a bigger deal of it. It's not necessarily wrong to do so - but I consider fairly normal.

    When it comes to food - parents were encouraged to send in tins of formula - to cover any additional feeds if some disaster (spillage etc) happened. They also ticked off when feeds were goven - it could be possible someone fed him and forgot to tick it off and finished theor shift - and those that took over were not aware?

    But I would still meet with the director. You need to feel comfortable leaving your child there. And if things are not right then get some answers.

  3. #3
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    I'd be taking it further for sure. You're paying them for their 'expertise and training' with childcare and that shouldn't mean your baby misses out.
    Yes sometimes things like this happen, but to think their solution was to wait until you got there and then offer someone else's formula? What happens to that baby when they need it? Maybe that's what happened in the first place and they used your babies third portion for someone else.

    Just a thought - have you considered Nanny sharing? Essentially hiring a nanny alongside another family and halving the cost? I only mention this as I have read your other thread about not being too sure about the childcare option with sickness etc.

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    Im sorry but I've read a few of you daycare posts before and id be fuming if that happened to us. I dislike that there were x4 carers in the babies room and you knew.none of them? This used to infuriate me at our old centre. I felt like if i didnt knownthem then how was my child supposed to know them?
    I moved centres. Best decision ever

  5. #5
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    hakuna matata is offline The artist formerly know as babyhopeful
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    Gosh no real advice but hugs. Why can't they just tell you the truth of what actually happened? Hopefully they have answers for you tomorrow. Truthful ones x

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    Best to speak to the centre director in the morning and tell her what occurred. She will then investigate during the day and let you know the outcome. That's the best way, and if you're not getting a good feeling about the response or the centre in general then I'd start to look around for another centre. Hopefully your director can shed some light on the situation.

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    I think the thing you need to ask yourself is if this was an isolated incident - would you be as upset as you are now, or are you more upset because there have been a lot of little things you're not happy with?

    If this happened to me, I'd be annoyed, I'd have a chat with the room leader and let them know I wasn't happy, then I would take steps to ensure it doesn't happen again (ie pack one extra serve of 'emergency' formula clearly labelled as such, or one of those single serve sachets for eg). Then I would probably get over it.

    Does your centre provide a 'report' each day? We used to get a written notice of what was eaten/drunk each day inc how much and what time etc. Unsure if this is standard practice or we were just lucky.

    At the very least I would expect a phone call, 'excuse me Mrs. Turquoise, we seem to be missing a feed, what would you like us to do?' - rather than wait until you pick him up to tell you then. This would be my biggest concern, why wasn't I called when they realised?

    I understand mistakes happen. Childcare centres are busy places and it's impossible for them to give your child the same love and care they would receive at home. But good communication is essential.

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  9. #8
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    Gosh that's poor form that they can't act professional about it. I'd see the director for sure.

  10. #9
    harvs's Avatar
    harvs is offline Winner 2014 - Spirit of BubHub Award
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    :-( your poor little Bub. I understand your dismay and would address it but would approach it from a problem solving angle ie you understand how one-off mistakes can happen but if something like this were to occur in the future you would like a phone call ASAP to discuss options and that it is NOT an option simply to not feed your child.

    I would also do this via email and keep a copy of this correspondence as evidence of this agreement.

    You can't change what's been but you can change the future, or something trite like that :-)

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    TBH if I was in your position I would be looking to move. It's not the formula incident as that's a one off for now (although similar thing happened to a friend of mine repeatedly about the same age as your DS and she moved her DS). But the combination of things suggests that this centre might not be the right fit for your family. And as a pp said having 4 workers in there and you knew none of them? DD has been in childcare since the start of the year and that has never happened to us and I'd be pretty upset about that. Although I do acknowledge that my centre has very stable staffing and a set group of relievers to cover sick leave.
    Finally, my DDs centre is amazing but when she started a couple of things happened one of which left me in tears (first time they were getting her down for a nap and they kept her up and she wouldn't go down and they didn't call me). The other problem was food coming home unopened. I expect all food to be opened and offered so I was upset about that. I was freaking out but it was teething issues and it's great now and I trust them and DD loves her carers and playing at childcare. I just told the room director what I expected and after my teary mess they made sure they phoned me every day for a while to let me know how she went down for her naps. That made me feel more secure.
    So weigh up if there's some communication that can be improved - be very explicit about what you expect and ring twice a day and ask about sleep/food. And think about whether moving might be a better option. Hopefully just working out what you expect, when they should phone you and you phoning them regularly during the day will get things back on a better footing xx


 

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