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  1. #1
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    Default IVF Nurse

    Hi All,

    Would love some advice on how long you should have to wait to hear back from your fertility nurse ?

    I have changed to a new clinic and my nurse seems to take anywhere from 4 - 5 hours to return my call but previously my other clinic would return my call within the hour.

    I don't want to make a big deal of it if its standard practice? But it’s frustrating when you’re waiting for a answer and I need to sit next to my phone at work because I know if I miss the call I will be waiting forever again to hear back.

  2. #2
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    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Quote Originally Posted by babypanda View Post
    Hi All,

    Would love some advice on how long you should have to wait to hear back from your fertility nurse ?

    I have changed to a new clinic and my nurse seems to take anywhere from 4 - 5 hours to return my call but previously my other clinic would return my call within the hour.

    I don't want to make a big deal of it if its standard practice? But it’s frustrating when you’re waiting for a answer and I need to sit next to my phone at work because I know if I miss the call I will be waiting forever again to hear back.
    It really does depend on your clinics policy, at my old clinic if I wanted to speak to my allocated nurse I had to ring between either 8.00am and 8.30am or 4.00pm and 5.00pm and she would only usually contact me in these times also. The rest of her day was spent with patients.
    At my new clinic there is a nurse availabe to speak to throughout the day when I ring I might be put on hold for 20 minutes plus but will be transferred directly to a nurse. The difference here is its not an allocated to me as such its who ever is on the phones on that day.
    Maybe see if they have a system you are unaware of at your clinic can the reception staff help you?

  3. The Following User Says Thank You to Heyside For This Useful Post:

    babypanda  (04-07-2016)


 

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