We recently brought a lounge suite, plastered on the front of the store was a take home layby offer and they also told us after we had paid a certain amount we would be able to get it delivered. They stuffed us around a number of times saying we couldn't get delivery then said we hadn't paid as much as we had so there was some unhappy phone calls a few times before it was resolved.
Also I remember a public dentist stuffed around my appointment once also when I had been on a waiting list for a while, I got the call to come in but they then told me I couldn't be seen I got a bit cranky.
Ummm yes I have but I wished I didn't! When I lose it I really lose it and it doesn't help matters at all
No, never ever ever. There's always a way to get the message across without losing the plot. I think poorly of anyone who does this.
Little Miss Sunshine (24-06-2016)
I haven't, but I work in a customer service position, and am regularly on the end of someone's ranty tanty.
I have once and I do regret it. It was at an Australian Post worker over a passport application. In one section my husband had left out his middle name but he had put it in the next section. I grabbed a pen and wrote in my DH's middle name and the AP worker refused point blank to accept the application because it had been altered since my DH signed it. I was furious and tried to argue that if I had stepped outside the shop and written his name in and stepped back in then he would be none the wiser as to who wrote the name in. He argued that it was a federal offence for him to accept a known fraudulent document. I accused him of having small man syndrome and stomped out of the shop.
Note; I then went to another Australia Post shop and submitted the application. I did fess up to the woman there what had happened and she laughed and said I had probably struck the one AP worker in the entire state would would refuse to accept the document.
Lost it? No. I have become very very firm and assertive though.
Oh, and Centrelink regularly make me cry, not sure if that counts as 'losing it'.
Tiny Dancer (25-06-2016)
Yes, once over the phone to a girl at ANZ in the call centre. I called back, asked to be put through to her and apologised. I felt awful. Having worked extensively in some sort of customer service, I mostly try to be firm and assertive but not lose it.
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