Thanks for all the replies its very helpful. I never used the helpline but I must admit I hadn't realised it was all volunteers until I started looking into the training. Do they let mums know this when they call? Just wondering if some of the negative experiences were because people called up expecting more expert advice and not being aware they are just talking to a volunteer who is most likely not a health professional?
I knew it was staffed by volunteers. I guess it's more of what they advertise themselves to be? It's advertised as a 'call us if you are having breastfeeding issues, & we will give support' kind of service. If it is a problem they arent able to help with, they should refer you on to a LC. I guess I just found their knowledge very limited (I knew more about BF than the person at the other end of the phone) & volunteer or not, I think they should be providing the service they advertise. But it may just have been that I had a bad experience Im sure there are ABA counsellors who are wonderful.
Maybe it does need to be more clear that they're volunteers in the marketing, but I personally don't see any helplines as a replacement for a professional consultant even if they are run by nurses etc.
I called them once about a blocked duct as I was scared I had mastitis and she gave me some good advice. I followed the advice and got rid of the blockage and avoided mastitis.
they're definitely no replacement for a qualified professional as said by the pp and sometimes face to face advice is better than calling someone up on the phone. but for some moral support or basic advice I think it's a great service.
But also hired a private one for $200 for a 2 hour appointment.
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