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  1. #11
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    Quote Originally Posted by Anjalee View Post
    I had the exact same issue with them! Both on the phone and my local group. My DD was prem and tiny and not gaining weight, so I was waking her to feed her. They said the same thing to me, don't wake her! Let her demand feed etc etc. I had to keep telling them she's underweight and not gaining weight and my supply was dropping. I got so much more out of seeing a LC.

    To the OP. A friend of mine is training to be a counselor, it's a lot of work/heavy training and it's all volunteer, they don't seem to have very many actual employees.
    Thanks that's good info. Is your friend enjoying the training? I definitely need to keep researching before jumping into something that's not right.

  2. #12
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    Thanks for all the replies its very helpful. I never used the helpline but I must admit I hadn't realised it was all volunteers until I started looking into the training. Do they let mums know this when they call? Just wondering if some of the negative experiences were because people called up expecting more expert advice and not being aware they are just talking to a volunteer who is most likely not a health professional?

  3. #13
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    I knew it was staffed by volunteers. I guess it's more of what they advertise themselves to be? It's advertised as a 'call us if you are having breastfeeding issues, & we will give support' kind of service. If it is a problem they arent able to help with, they should refer you on to a LC. I guess I just found their knowledge very limited (I knew more about BF than the person at the other end of the phone) & volunteer or not, I think they should be providing the service they advertise. But it may just have been that I had a bad experience Im sure there are ABA counsellors who are wonderful.

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    Freyamum  (23-06-2016)

  5. #14
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    Quote Originally Posted by Freyamum View Post
    Thanks for all the replies its very helpful. I never used the helpline but I must admit I hadn't realised it was all volunteers until I started looking into the training. Do they let mums know this when they call? Just wondering if some of the negative experiences were because people called up expecting more expert advice and not being aware they are just talking to a volunteer who is most likely not a health professional?
    This was my understanding. When I had breastfeeding issues with DS1 when he was born, I hired a private lac consultant straight away, as I wanted professional face to face help. I knew the ABA were volunteer counsellors not professional consultants so I used them later on when I needed a confidence boost or just for general advice. I agree a lactation consultant is always the best port of call but it's good to have the helpline there and available for advice, sometimes you have to wait for a LC appointment and sometimes you're not sure if what your experiencing is really a problem. I have used them for advice on sleeping and settling not just feeding.

    Maybe it does need to be more clear that they're volunteers in the marketing, but I personally don't see any helplines as a replacement for a professional consultant even if they are run by nurses etc.

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    turquoisecoast  (23-06-2016)

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    I called them once about a blocked duct as I was scared I had mastitis and she gave me some good advice. I followed the advice and got rid of the blockage and avoided mastitis.

    they're definitely no replacement for a qualified professional as said by the pp and sometimes face to face advice is better than calling someone up on the phone. but for some moral support or basic advice I think it's a great service.

  8. #16
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    Quote Originally Posted by sunnygirl79 View Post
    This was my understanding. When I had breastfeeding issues with DS1 when he was born, I hired a private lac consultant straight away, as I wanted professional face to face help. I knew the ABA were volunteer counsellors not professional consultants so I used them later on when I needed a confidence boost or just for general advice. I agree a lactation consultant is always the best port of call but it's good to have the helpline there and available for advice, sometimes you have to wait for a LC appointment and sometimes you're not sure if what your experiencing is really a problem. I have used them for advice on sleeping and settling not just feeding.

    Maybe it does need to be more clear that they're volunteers in the marketing, but I personally don't see any helplines as a replacement for a professional consultant even if they are run by nurses etc.
    Do people generally find lactation consultants though hospitals? Are they free? I don't think some high profile LC's like milk meg and pinky McKay are health professionals but they are probably only making a living by writing books / blogging too...

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    Quote Originally Posted by Freyamum View Post
    Do people generally find lactation consultants though hospitals? Are they free? I don't think some high profile LC's like milk meg and pinky McKay are health professionals but they are probably only making a living by writing books / blogging too...
    No they're not free, at least in my experience. The first LC I used I got contact details from through the ABA. This time round (different state) the midwife I had attend my birth was a qualified LC so I went to her for advice. When I recently had a problem I called both the ABA and the LC for advice. The LC confirmed what the ABA counsellor suggested, I just wanted to get a few opinions after my GP (who I initially saw) was no use whatsoever.

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    Quote Originally Posted by Freyamum View Post
    Do people generally find lactation consultants though hospitals? Are they free? I don't think some high profile LC's like milk meg and pinky McKay are health professionals but they are probably only making a living by writing books / blogging too...
    Like other professions, they work either in a public or private setting. I saw them heaps at the hospital for free as we had a relatively long stay, and also at the breastfeeding clinic sessions at the Early Childhood Health centres.
    But also hired a private one for $200 for a 2 hour appointment.

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