I'm also curious to know how much later the OP returned. She told them 10 minutes, but in a later post said that she would expect them to hold items for an hour or two, which makes me suspect she was at least an hour to return. So much can happen in a shop in that time! Multiple people could have handled the bracelet. She could have forgotten the original conversation she had with you.
The simple fact is- you only suspect they ripped you off on purpose. I would prefer to give people the benefit of the doubt. Mistakes happen.
I've just read through the thread. I really don't think the jewellery store intentionally did anything wrong.
And since they offered a refund you aren't losing anything.
I'm curious.... what kind of $$ are we talking about? $100...or $500??
If I was spending a substantial amount of money on something I would certainly check it carefully before purchase. And I know what it's like doing shopping with one toddler. .. it's hard to concentrate so I'd probably not buy something too $$ if I was distracted.
Also I don't think stores really have to 'hold' intended purchases..they do it as a favour.
Honestly. .if they've offered the refund. .take it and go elsewhere to purchase another bracelet.
ETA OP..I think your causing yourself undue stress. If you haven't lost any money then just forget it. ..go elsewhere and get what you really want.
Last edited by Tamtam; 02-06-2016 at 08:11.
The shop should have explained to the OP as soon as she arrived back in the store, that i checked the price and unfortunately someone had put the wrong ticket on it so it actually costs $such and such. Would you still like it or i can show you some other pieces around the price you were lookking at.
Not just giving the OP a totally different piece without informing her.
Now the shopper has lost trust in the store.
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