I would provide some feedback - maybe suggest as part of service that any items 'on hold' are shown to the customer before purchase to ensure there is the correct item.
I would also ensure you do not name and shame as that is a can of worms and you have no proof.
I'm still interested to know who the retailer was but understand if this is not given.
Silly question to the poster. But when you held it behind the counter and then went back why didn't you check to see if then where the same items you asked to be held in the first place ? Apologies if this has already been asked and I've not read it properly
I'm still in a shock that they will do this.
I would love to see the footage even someone in a higher authority. But my chances are buckleys.
I've learnt my lesson now.
I'll go and get a refund after I get my advice and never shop there again, which is a shame as I buy a lot of gifts from there.
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