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  1. #61
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    Default A jewellery store did me wrong

    Quote Originally Posted by Ngaiz View Post
    If they realised the prices had been mixed up they shod have just told you and asked if you still wanted it. They aren't obliged to sell it to you at the lower price.
    They are if they don't tell you or they don't realise it until after the sale

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    Quote Originally Posted by Nafsika View Post
    My believe is that they realised they put the wrong price tag on the solid item. And quickly swapped it. Now I could prove that but there cameras are not working, according to them.
    Honestly I highly doubt the caneras were not working but they do not have an obligation to show you. And they may not have wanted to say that - so opted for the broken camera excuse.

    I would provide some feedback - maybe suggest as part of service that any items 'on hold' are shown to the customer before purchase to ensure there is the correct item.

    I would also ensure you do not name and shame as that is a can of worms and you have no proof.

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    I'm still interested to know who the retailer was but understand if this is not given.

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    Quote Originally Posted by Sonja View Post
    They are if they don't tell you or they don't realise it until after the sale
    I assume its because they no longer own the item.

    If you put a deposit on something can they change the price? Or is that a can of worms?

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    Silly question to the poster. But when you held it behind the counter and then went back why didn't you check to see if then where the same items you asked to be held in the first place ? Apologies if this has already been asked and I've not read it properly

  6. #66
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    Default A jewellery store did me wrong

    Quote Originally Posted by turquoisecoast View Post
    I'm still interested to know who the retailer was but understand if this is not given.
    I don't wish to say the name.
    Last edited by Nafsika; 01-06-2016 at 21:38.

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    Quote Originally Posted by twinklify View Post
    I assume its because they no longer own the item.

    If you put a deposit on something can they change the price? Or is that a can of worms?
    when you put a deposit on something, my understanding is you've bought it at that price. the deposit shows the buyer's intention to make the purchase and they accept the sale price by putting down some consideration (the deposit). it's like an implied agreement or contract...the vendor advertises an item at a certain price and the buyer shows acceptance by putting down the deposit. it would be wrong to change the terms of that implied agreement should the seller change the price.

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    twinklify  (01-06-2016)

  9. #68
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    Quote Originally Posted by babybeeno1 View Post
    Silly question to the poster. But when you held it behind the counter and then went back why didn't you check to see if then where the same items you asked to be held in the first place ? Apologies if this has already been asked and I've not read it properly
    I'm assuming because 1)?the Ops kids were being a handful at the time and 2) she never thought the store would do a switch-a-rooney

  10. #69
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    Quote Originally Posted by Nafsika View Post
    I should of tried the bracelet on again, but since I always shop there I built a trust in them. Plus my kids were having a melt down.

    I told them I will be back in 10min.
    I thought maybe an hour or 2 is a standard hold time.
    See it doesn't make sense to me that this shop would deliberately try to rip off a valued customer. If they deal in more high end jewellery and you buy quality pieces from them fairly regularly I just can't imagine they would attempt to rip you off on purpose. I really feel that this could have been an innocent mistake.

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    Quote Originally Posted by VicPark View Post
    I'm assuming because 1)?the Ops kids were being a handful at the time and 2) she never thought the store would do a switch-a-rooney
    Correct.

    I'm still in a shock that they will do this.

    I would love to see the footage even someone in a higher authority. But my chances are buckleys.

    I've learnt my lesson now.

    I'll go and get a refund after I get my advice and never shop there again, which is a shame as I buy a lot of gifts from there.


 
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