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  1. #51
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    One more thing consumer law is one of the most difficult areas of commercial law. We do a year on it at uni as undergraduates then I did 2 years post graduate on consumer protection legislation.

    And I still have to look it up. The above is a very high level summary. It's a lot more subtle than that.

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  3. #52
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    Quote Originally Posted by atomicmama View Post
    OP, did you try on multiple bracelets? Is it possible there was a communication issue with which one you actually wanted?
    I only tried one. And it was the solid one. I do not wear hollow items, which is why I noticed the difference straight away this morning

  4. #53
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    Quote Originally Posted by ~Marigold~ View Post
    In many stores, you are entitled to the item at the price it was displayed for. Even if was the wrong price tag.
    I think the store realised this, why else would they not have been completely upfront with the OP when they realised their error?
    So the OP thought she was getting a great bargain, when in reality paid average price for an average item.

    ETA- OP, if you viewed the sterling bracelet with the cheap price tag attached, (I *think*) you are entitled to pay that advertised price. Instead they sneakily swapped it without telling you to avoid selling that item cheaply?
    I'm 1000%% they swapped it. And there cameras have not been working since yesterday. Surprise surprise.

  5. #54
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    ~Marigold~ is offline You make me happy, when skies are grey
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    Quote Originally Posted by Nafsika View Post
    I'm 1000%% they swapped it. And there cameras have not been working since yesterday. Surprise surprise.
    In your opinion, what do you think they were trying to do?
    Do you think they realised their mistake (cheap price tag on an expensive item by mistake) and swapped the price tag over to the hollow bracelet because they didn't want to sell you the solid silver so cheap, or do you think they are possibly scamming unsuspecting customers, ie having you try on a quality bracelet and then shiftily swapping it for a cheaply made version?

  6. #55
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    Quote Originally Posted by Mod-Uniquey View Post
    If it were me and I came back a fair bit of time after I stated, with no deposit down and only a 'hold', I wouldn't expect (after a fair bit of time) the item(s) to still be kept for me, and if they were back in the cabinet I wouldn't be shocked.

    However, I would have asked for the jewellery items again (in this case the bracelet) so that I could try it on again and double check it's what I wanted and tried on earlier etc before I left the shop. It wouldn't be about doubting the integrity of the salesperson, but more for me as I know when I have kids with me I can get distracted/make rash decisions etc.
    I should of tried the bracelet on again, but since I always shop there I built a trust in them. Plus my kids were having a melt down.

    I told them I will be back in 10min.
    I thought maybe an hour or 2 is a standard hold time.

  7. #56
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    Quote Originally Posted by ~Marigold~ View Post
    In your opinion, what do you think they were trying to do?
    Do you think they realised their mistake (cheap price tag on an expensive item by mistake) and swapped the price tag over to the hollow bracelet because they didn't want to sell you the solid silver so cheap, or do you think they are possibly scamming unsuspecting customers, ie having you try on a quality bracelet and then shiftily swapping it for a cheaply made version?
    My believe is that they realised they put the wrong price tag on the solid item. And quickly swapped it. Now I could prove that but there cameras are not working, according to them.

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    They would have been better off telling you the item was incorrectly priced. They wouldn't have had to sell it at the cheaper price.

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    I have not returned it yet. I still have the bracelet as I am waiting for a call from accc.

    The item was not advertised. I just simply seen it in the cabinet.

    Even the lady serving me commented that it was a good price for that bracelet (that's when I was holding it in my hand checking the weight) just moving my hand up and down motion.

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    Quote Originally Posted by Sonja View Post
    They would have been better off telling you the item was incorrectly priced. They wouldn't have had to sell it at the cheaper price.
    I appreciate honesty. I would of simply said, thank you and left.

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    If they realised the prices had been mixed up they shod have just told you and asked if you still wanted it. They aren't obliged to sell it to you at the lower price.

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