A few of you may have noticed over the past weeks some posts made by me in regards to having to find another rental property and this being a somewhat lengthy process due to the fact I live in Sydney.
2 weeks ago we were approved for a fairly expensive but lovely property. I received a phone call on a Wednesday to tell me we were the selected family and due to real estate agent policy, we needed to pay one week holding deposit for the property within 2 hours of the approval!! I did so via credit card as DS was sleeping. When I called to tell DP the good news, he freaked out and tried to call the agency to cancel the deposit to which he was informed that it was non refundable (which I was not told before making the deposit) but this is not the point of my issue.
I was told I would be emailed information regarding the lease and move via email shortly after the call. It never came. A week later on the Tuesday I called to query if the property required a gas connection and to ask where my email was. I was told my phone call would be returned with that information and the email would be sent within 15 minutes. That didn't happen either. Cue forward to Saturday I finally received an email with basic information about having the bond and rent in advance ready but no answer to my question.
On Sunday I returned an email asking about the time arranged for the signing of the lease as I was told 2pm this Wednesday on the phone but now the email was saying 12.30pm and a query about water connection.
I received no response until this morning (Tuesday). None of my questions were answered but instead I got a casual email stating that the existing tenants have extended their stay for a further week and that our lease signing date has been pushed back a week!
We were supposed to sign the lease TOMORROW!!
We have all taken leave from work, organized utility connections and paid deposits on removalists! DP tried to call and they were pretty nonchalant about it all basically saying 'yeah, sorry about that' but really were of no assurance or even empathy.
We are now scrambling to rearrange everything and I'm trying to get my shifts back at work. We will most likely lose our deposit for the removalist and now we are sitting in a house full of boxes and garbage bags, unsure where even half of our possessions are and our gas tanks out the back for hot water and cooking are almost empty (so may have to spend $120 on a refill!)
I have never dealt with such an unprofessional business before but besides complete outrage, I don't know what my rights are. Do we even have a leg to stand on or do we just have to bend over and take it??
I'm seriously losing my mind after 2 months of consistent stress.