Does anyone know where I should contact to report a business taking unfair advantage of its employees?
My mum (60) is a hairdresser, has been all her life, has owned her own salon etc and very experienced. Also very old school, hard working, doesn't complain etc. a couple of years ago she agreed to work 2 days a week for an old friend who has her own salon (after mum sold hers, wanting to wind down). Said friend is about same age, they used to work together 30 years ago. Anyway, said friend (Boss) also has other businesses and rarely works in the salon, and according to my mum has some health issues that cause her to be forgetful and ditsy.
Fast forward 2 years and my mum is working 3-4 days a week - because Boss regularly forgets to roster people on, overbooks, or staff call in sick but Boss is uncontactable so staff call mum. Because mum will go in rather than leave poor staff to try to run a busy salon on their own. Mum also takes care of most of cleaning, washing towels etc. which she is not paid for - she dies it because no one else will.
Over the years there have been pay disputes such as unpaid super etc, which mum has tried to resolve.
My main concern however, is that mum goes in at 7:30am often working until 6pm and has NO BREAK. Not even a loo break let alone lunch or tea. On her feet all day, extremely busy, because said BOSS regularly overbooks, advertises ridiculously cheap treatments and accepts walk-ins. Boss shows up on the morning (late morning), accepts more bookings and tells mum and the other girls they'll just have to 'fit them in'. And then leaves for the day.
This is just the tip of the iceberg. I have had numerous chats with mum? Who is often reduced to tears after a day's work, saying this isn't right etc. any chats my mum has tried to have with Boss are unsuccessful or forgotten. Boss pretends she is dumb but I think she is taking advantage of her workers.
Mum won't leave because she is desperate for money and honestly thinks she couldn't find another job at her age. She is always the one to pick up the slack as she cares about the customers and other staff.
Despite her experience, she comes from the old school mentality where jobs are word of mouth and she has never done a CV in her life. She isn't interested in going back to being her own boss. She just wants to work a few days a week to keep cash coming in. But at her age she can't be working on her feet all day without a break. And definitely not coming home crying because her Boss has worked her to the brink.
I am not sure what to do. Mum doesn't want me interfering but I am worried this will kill her - literally. I want to report Boss to someone or something that will take action but look after the employees. Is this even possible?
There doesn't seem to be much info on Fair Work Australia website...