Any advice on this would be great
DP is trying to complete a cert Iv through a Uni in Melbourne.
He started in December and has only completed one asssignment. Tutor said this was great. All good.
His tutor is terrible at communicating. Since December, DH has been trying through emails, phone calls (very rarely answers, never returns calls) and texts to have the theory, paperwork outlining everything he needs to do sent to him.
Initially, tutor was going to send by memory stick. This was 2 months ago. DH managed to finally get hold of him and he said he'd send it by cd rom. Also never happened. Each time he has blamed "his admin staff" so the latest is that he will send by email. He hasn't bothered to do it. How long does it take to send an email?!
There is no communication from him unless DH contacts him. Even then he just seems to be fobbing him off. We are in country vic. The Uni is 3 hours away. When he started the course he was told all paperwork would be there when he signed up. He travelled there and signed up, payed the fees etc and there was no paperwork, only for the section he has since competed. Was initially told it would be posted. And then it's been hassle
At sign up he was told he could complete in around 12 months or earlier depending on how hard he worked, it's now been 5 months. DH is desperately keen to finish this course but he isn't even been giving any assignments. He wanted to travel down last month but tutor said he was on annual leave. Tutor doesn't work set days. DH doesn't want to lose money from job, travel to Melb for him to not be there and it be a waste of time. And like last time, he didn't even have any paperwork ready he's worried it will be the same.
At sign up he was told it would be fine to do by correspondence and tutor said he needs to do 'theory component' before he can complete anymore assessments.
Unfortunately this uni is the only place in the state that offers this course.
Wwyd? Does this sound normal for cert Iv? We're very frustrated as DH really needs this course! Any advice on where to go from here we just seem to be going in circles