+ Reply to Thread
Results 1 to 9 of 9
  1. #1
    Join Date
    Feb 2014
    Posts
    3,256
    Thanks
    325
    Thanked
    985
    Reviews
    13
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts

    Default Reply time email from resort?

    Would you deem this an unacceptable reply time?

    Long story short researching our next holiday, found a great resort but it needs renovations. TripAdvisor replies indicate it's up for refurb this year so I emailed the resort asking when and if they are occurring as we're looking at coming up later in the year. Did that last night.
    Lunch today got a reply saying no renovations happening and what dates etc to see what deal they can come up with, still haven't got a reply 7 hours later.
    I would think in this competitive market we would have got quicker responses

  2. #2
    Join Date
    May 2015
    Posts
    206
    Thanks
    125
    Thanked
    82
    Reviews
    0

    Default Reply time email from resort?

    Depending on where or is, could it be out of office hours?

    If not, I'm pretty impatient so it would be too long for me and I'd be searching other hotels. I don't have time to wait for back and forward emails.
    Last edited by Once Upon a Time; 23-02-2016 at 20:11.

  3. #3
    Join Date
    Jul 2010
    Posts
    4,278
    Thanks
    3,136
    Thanked
    3,462
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    I would only be annoyed after a few days

  4. #4
    Join Date
    Feb 2014
    Posts
    3,256
    Thanks
    325
    Thanked
    985
    Reviews
    13
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Email with dates, etc was about noon so well within working hours

  5. #5
    Join Date
    Jul 2010
    Posts
    4,278
    Thanks
    3,136
    Thanked
    3,462
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Doesn't mean they have someone sitting on emails. The person who operates the front desk might have been busy. Or needed to check something with someone who was away.

  6. #6
    Join Date
    Oct 2015
    Posts
    1,051
    Thanks
    817
    Thanked
    806
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    I would expect to hear back within 24 hours.

  7. The Following User Says Thank You to SSecret Squirrel For This Useful Post:

    TheGooch  (23-02-2016)

  8. #7
    Join Date
    Oct 2010
    Posts
    10,344
    Thanks
    3,255
    Thanked
    6,286
    Reviews
    1
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Awards:
    100 Posts in a week
    I wouldn't consider it unacceptable as such, but if there's still no reply by tomorrow morning I'd be looking at other resorts.

  9. #8
    Join Date
    Nov 2010
    Posts
    1,910
    Thanks
    410
    Thanked
    779
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Although I would like to hear back within a few short hours. I think 24hrs is reasonable for a reply, as long as all my questions are answered. But if Im too impatient I just call instead of emailing if it isnt overseas

  10. #9
    Join Date
    Feb 2014
    Posts
    3,256
    Thanks
    325
    Thanked
    985
    Reviews
    13
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    It was just over 24 hours and for the price quoted it's cheaper to go to Fiji so now looking at that


 

Similar Threads

  1. Cairns resort recommendations...
    By babyla in forum General Chat
    Replies: 8
    Last Post: 30-12-2015, 18:48
  2. Phuket resort?
    By beancounter in forum Destination Suggestions
    Replies: 23
    Last Post: 01-07-2015, 12:10
  3. Adoption as last resort
    By KittyDeFleur in forum Conception & Fertility General Chat
    Replies: 1
    Last Post: 20-03-2015, 21:28

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
free weekly newsletters | sign up now!
who are these people who write great posts? meet our hubbub authors!
Learn how you can contribute to the hubbub!

reviews
learn how you can become a reviewer!

competitions

forum - chatting now
sales & new stuffsee all
Hills Swimming
Swim with your friends and you will all get a 33% discount!* We have programs to suit all ages and abilities, with small classes held in our warm indoor 25 metre pool. Highly qualified teachers, and award winning programs. *conditions apply
featured supporter
Maternity Clothes
Looking to buy maternity clothes? :: Check the bubhub directory of local & online maternity clothes shops :: Find preloved maternity wear
gotcha
X

Pregnant for the first-time?

Not sure where to start? We can help!

Our Insider Programs for pregnancy first-timers will lead you step-by-step through the 14 Pregnancy Must Dos!