They have been paid a donor fee. All egg donors from South Africa are paid. You should look at the fine print and laws regulating egg donation in Australia. If you paid an agency they are paid which is illegal. VARTA can help you as there is no regulatory body in Queensland which is why people travel from all over Australia to Queensland for donor treatment.
Unfortunately most egg donor sites in Australia are set up by donors and run by donors and have no moderators. You are required to lose all privacy and invest in hope but at the end of the day they choose who deserves eggs- which was not something I had yime for.
QFG only have a financial interest and will claim zero responsibility as they have not sourced the donor. I read the ABC transcript with Dr Molloy. He is not a silly man and was my doctor in Brisbane. The relationship is between you and the agency/donors and therefore your responsibility to fall within the legal parameters.