I hope the property manager was firm with him, although knowing most property managers, I'm guessing not.
God I don't miss renting!! it always feels like such a fight to have your rights respected!
our old landlord was apparently a bit of a "strong personality" and our property manage was scared to upset him. really annoyed us as we're paying rent and don't care if he gets annoyed! we just wanted a property that worked for the money we were paying (garage door controller kept dying and the manager served hesitant to put pressure on the owner to come help us fix it!?).
hope things improve for you!!