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  1. #21
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    I would email them back saying you got an incorrect parcel.
    The missing colour would drive me up the wall! Especially a pretty green. If it was an ugly brown I probably wouldn't care so much!

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  3. #22
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    I'd just go on their website and buy the individual pencil because I am not very good with confrontation, hey you got almost $50 worth of pencils for free!

    Sent from my GT-I9507 using The Bub Hub mobile app

  4. #23
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    Quote Originally Posted by NancyBlackett View Post
    So they sent you a truckload of new pencils without explanation? Sloppy customer service.

    If it was intended as a good will gesture because there had been a run on the colour you are missing then they should explain it for heaven's sake.

    Email them and say you appreciate all the extra pencils but you still don't have the colour you are missing.

    Sure, it's probably nothing to lose sleep over in the grand scheme of things but you paid for a set and you don't have a set. Don't feel embarrassed for chasing it up.
    I'm just thanking this because I love you and like seeing you around. I stick by my do nothing opinion.

  5. #24
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    Quote Originally Posted by harvs View Post
    Hmmm...perhaps this problem is a little more first worldy than I realised. I was worried about stealing, I swear!!
    It is but it isn't. Assuming it's like a 150 piece set @ $2 a pencil, a missing piece is still unacceptable. Missing a vital Lego piece from an intricate set is unacceptable too. You spent a lot of money on something and you should get what you paid for.

    Yeah, I would complain one more time then give up. The Lego scenario made me think it's more the principle than anything. If I spent that kind of money and didn't get that one pencil I would forever feel like it was incomplete and it would lose its value and shine for me. I guess if it came down to it I would just try to source it elsewhere.

    Also it's not stealing. Don't stress about that. I reckon they still forgot to include that 1 pencil. I mean 23? That's such an odd number. 24 makes much more sense. I think maybe they intended to switch fit the colour you needed but then forgot.

  6. #25
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    This thread makes me feel like there needs to be a stationery thread where we can all post pictures of our pretty and unused stationery. I thought I was the only one who could lose my mind in an aisle of officeworks!

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  8. #26
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    Quote Originally Posted by DesperatelySeekingSleep View Post
    It is but it isn't. Assuming it's like a 150 piece set @ $2 a pencil, a missing piece is still unacceptable. Missing a vital Lego piece from an intricate set is unacceptable too. You spent a lot of money on something and you should get what you paid for.

    Yeah, I would complain one more time then give up. The Lego scenario made me think it's more the principle than anything. If I spent that kind of money and didn't get that one pencil I would forever feel like it was incomplete and it would lose its value and shine for me. I guess if it came down to it I would just try to source it elsewhere.

    Also it's not stealing. Don't stress about that. I reckon they still forgot to include that 1 pencil. I mean 23? That's such an odd number. 24 makes much more sense. I think maybe they intended to switch fit the colour you needed but then forgot.
    I think DesperatelySeekingSleep said everything I was thinking in a much better way than I am currently able to articulate.

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  10. #27
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    Quote Originally Posted by HeavenBlue View Post
    This thread makes me feel like there needs to be a stationery thread where we can all post pictures of our pretty and unused stationery. I thought I was the only one who could lose my mind in an aisle of officeworks!
    Yes somebody please!

    My love for stationery makes me so sad I don't have a desk job- not that I would ever use half my things! I feel like a 9 year old girl.

    Officeworks, smiggle, kikki k etc

    I have a storage tub hidden in my wardrobe that dd1 and dd2 will never know about until I die, no way are they getting their grubby hands on my cute erasers, pretty stationery, beautifully organised highlighters and pencils.....

    Erm, sorry about the diversion harvs! You NEED that pencil. But yeah, I'd just pay for it like the wuss I am lol

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  12. #28
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    Quote Originally Posted by HeavenBlue View Post
    This thread makes me feel like there needs to be a stationery thread where we can all post pictures of our pretty and unused stationery. I thought I was the only one who could lose my mind in an aisle of officeworks!

    Yes please! Although I would clog up the thread with all my pics!

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  14. #29
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    harvs is offline Winner 2014 - Spirit of BubHub Award
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    Ok. I will email and steal all of your words.

    And someone please start the stationery thread!!!!

  15. #30
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    Default What should I do next?

    Just an update. I sent an email today and got this reply (my original email down the bottom):

    ImageUploadedByThe Bub Hub1450087128.578724.jpg

    And now I am annoyed. HOW DO I KNOW IF I GOT SOMEONE ELSE'S ORDER? That's their job to know.

    So I wrote back and sent a picture of what I received. My effort ends here.


 

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